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Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Friday January 20, 2017 @02:08PM (#13446155)
Uber has done nearly everything right. I think its main vulnerability is that its laborers are a fickle bunch and Uber hasn't done enough to inspire any loyalty. All Uber drivers I talk to alternate between Uber and Lyft and exploit any promotions or incentives either firm offers.

Uber has the opportunity to revolutionize not just logistics but also on-demand employment, but has lagged in the latter, leaving the door wide open for Lyft and other services that carve out a big niche of Uber's market.

I think Uber should immediately offer the following services to its drivers:

- Tax planning, withholding even if it's 1099 income or if the driver has other sources of income.

- Matching IRA contributions with one year vesting.

- healthcare subsidy

- continuing education, or some way to level up in life by driving with Uber.

- Some incentive for being a loyal, exceptional driver.

- Car financing/leasing/sharing and insurance packages tailored at would-be Uber drivers who don't own a vehicle.

I know that more and more of these sorts of ideas are being tried by both Uber and Lyft, but investors need to realize that the workforce is being trained to be opportunistic and disloyal.

Many of the drivers I've interviewed (during my ride) despise Uber the corporation or boast about their fair weather support. Many reflect back on how Uber used to be better for drivers, etc.

Uber's main battles have been fought with regulators and with Lyft, but now the best strategy is figuring out how to become the Uber of on-demand employment.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by slightleep on Friday January 20, 2017 @03:15PM (#13446642)
Uber cannot afford to do any of the things you've listed because Uber cannot sustain the subsidies it is already giving out to its drivers. Moreover, Uber doesn't want its drivers to be educated about the true cost of operating a vehicle for Uber because if they realized how much it cost, most wouldn't do it.

The only one of your bullet points Uber has pursued is the last one -- they rope drivers into car leases in hopes that when they eventually ramp up the amount of money they collect from each fare their drivers will be locked into driving for Uber so they cannot leave.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by alpb on Friday January 20, 2017 @11:37PM (#13448830)
I wonder how come Lyft can do these things and Uber can't. This is from 2 years ago: https://thehub.lyft.com/blog/2015/01/14/partners-ehealth-top... Every Uber driver I talk to in Seattle say that Lyft is way better in terms of pay/perks but they can't get enough rides because Uber simply has a larger user base.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by qq66 on Saturday January 21, 2017 @04:00AM (#13449430)
Lyft is more expensive, which explains its better pay and its smaller ridership. I don't think this is sustainable because of what you've observed, which is that the smaller ridership pushes drivers away from the platform, making Lyft less appealing to even the people willing to pay (longer wait times, smaller chance of getting a carpool, etc).
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by schnable on Saturday January 21, 2017 @09:55AM (#13450252)
I think it depends on the market. Lyft here (Philadelphia) is the same price as Uber just about, and they both run promotions all the time. Car availability is the same in my experience and most drivers seem to do both. Drivers seem to indicate that they get better subsidies to drive from Lyft.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by argonaut on Saturday January 21, 2017 @02:30AM (#13449266)
I'll admit that lately I've been mostly taking Uber because it's cheaper than Lyft. So that probably explains it - Lyft simply doesn't cut prices as aggressively. (But I still check both because sometimes Lyft is cheaper).
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by taxicabjesus on Friday January 20, 2017 @02:41PM (#13446441)
> I think Uber should immediately offer the following services to its drivers:

The taxi industry pioneered the 'independent contractor' business model. Some of the services you suggest cross the line between 'contractor' and 'employee', especially 'healthcare subsidy'.

The owner/operator whom I drove for says that the company only provides liability insurance (to cover the cab company's liability) as a part of her contract with the cab company. If she wanted collision coverage, she had to buy that separately, because insurance == employment.

When I signed up I was told that I should buy my own worker's compensation policy, but I never did this.

Most people don't want 'on demand' employment, they want stability. Because of outsourcing and automation, the economy doesn't need as many workers anymore. Uber's business model is entirely dependent on this phenomenon.

Drivers -- taxi drivers, 'rideshare drivers', trucking drivers, etc -- would benefit from a union. Arizona is not a union-friendly state; I don't know if taxi drivers elsewhere have unions.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by byoung2 on Friday January 20, 2017 @03:58PM (#13446929)
Most people don't want 'on demand' employment, they want stability. Because of outsourcing and automation, the economy doesn't need as many workers anymore. Uber's business model is entirely dependent on this phenomenon.

Do you see this phenomenon going away anytime soon? My grandparents' generation worked at a single company for life. My parents switched companies maybe 3 times in their careers. I have worked for 9 companies in the last 12 years. The trend has been toward shorter and shorter stints, with less and less benefits. My daughter's generation probably won't remember a time where people spent years working for companies, and it will seem natural to string together a series of gigs and odd jobs.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by taxicabjesus on Friday January 20, 2017 @04:23PM (#13447079)
> Do you see this phenomenon going away anytime soon?

The economic paradigm has to change. I think something will shift, eventually.

Searching for 'john gatto livelihood' just now brought up this link:

http://www.wtp.org/archive/transcripts/john_taylor_gatto.htm... - John Taylor Gatto (1991 New York State Teacher of the Year) Interview By Jerry Brown, March 25, 1997

It's probably worth reading the whole thing, but if you're pressed for time just search for '[break]', and read his take on two groups who have been able to implement mostly 'independent livelihoods' for virtually all of their members.

> My grandparents' generation worked at a single company for life.

And their grandparents were probably much more independent.

> it will seem natural to string together a series of gigs and odd jobs.

"You see that house on the hill? If you work hard enough, some day I'll live there." (This was not said by Travis Kalashnikov).

'Gigs and odd jobs' are not the path towards a fulfilling life.

Edit: My friend recently pointed out to me that I value freedom more than anything else, which is why I stuck with taxi driving for so long... But the whole time I was working on something bigger...

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by byoung2 on Friday January 20, 2017 @07:48PM (#13448146)
And their grandparents were probably much more independent.

My grandparents' grandparents were slaves. On my dad's side in North Carolina, on my mom's side in the Caribbean. Not too much independence there.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by taxicabjesus on Saturday January 21, 2017 @12:07AM (#13448926)
"Oh." Thanks for letting me know - it's an antidote for my being overly confident/arrogant.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Friday January 20, 2017 @03:59PM (#13446937)
> Most people don't want 'on demand' employment, they want stability.

Why can't they have both? Broadly speaking, the forces of supply and demand are quite stable. Right now it's difficult to find jobs for 10 hours per week or 80 hours per week, if you happen to want one.

While I appreciate the historic role of unions, labor laws are unfortunately the reason that Uber has not made drivers W2 employees. It's sad that one of the most innovative and promising startups has to exert so much effort to claim that its employees shouldn't meet the W2 definition and thus shouldn't be eligible for the protections it affords. If the protections were more reasonable, Uber (and all startups) would be much less likely to try to circumvent them.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by tomcorrigan on Saturday January 21, 2017 @06:24AM (#13449673)
That ignores common sense. If Uber is more profitable by circumventing W2 regulations it will do so. There is no morality in capitalism, only worship of the bottom line. Businesses don't care about "reasonable" regulations, they care about profit. I don't think there is anything wrong with that. A corporation is not a person, it can't be expected to think like one. Instead people must elect representatives that impose laws that force business to operate in a way that is compatible with our collective morality.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Monday January 23, 2017 @12:10PM (#13463685)
> If Uber is more profitable by circumventing W2 regulations it will do so.

Without defining the time horizon you are referring to for profitability, you are making a non-statement, one that is easily demonstrated to be both trivially true and trivially false.

Firms forego profit all the time when they invest in uncertain R&D rather than returning profits to shareholders in the form of a dividend.

Similarly, firms often invest in building their brand even though it is very difficult to quantify brand marketing ROI.

My argument is that Uber is making a foolish choice by trying to get away with 1099 status for employees... or in other words, Uber is betting on the wrong horse, or investing poorly in its future. The same folly would apply to any short-sighted business decision.

This is where time enters. Uber's strategy makes its financials look better in the short term at the expense of a sustainable long-term strategy.

Market forces don't get much chance to help discipline this decision, since the only actors are Uber's investors and board and those of Uber's competitors. Regulators haven't done anything to force the issue yet. So like any other decision that might be made in a shortsighted way or a more appropriate long-term-value-based way, Uber is simply making a suboptimal business decision.

It is not a foregone conclusion that regulators must be the ones to nudge Uber into the "right" decision. Firms make mistakes all the time, and other firms are ready to step in to correct the mistake and generate profit in the process.

So only if you view Uber as a permanent fixture does regulatory involvement seem necessary. Uber is far from a permanent fixture. In my view, Uber underestimates the importance of winning over high quality drivers vs paying drivers fractionally less simply to make its books look better in the short term.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by mrmrcoleman on Saturday January 21, 2017 @09:27AM (#13450135)
+1
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Monday January 23, 2017 @12:11PM (#13463690)
replied to the parent.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by cm2012 on Friday January 20, 2017 @02:12PM (#13446193)
They are really worried about their contractors being classified as employees. That would be an existential threat.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by Fricken on Friday January 20, 2017 @03:04PM (#13446579)
They have to last until their vehicles are autonomous. If drivers were phased in to paid training maintaining the fleets and troubleshooting kinks in the system, shitty jobs will become good jobs. Most drivers will leave, but a solid chunk of them could be brought in through an apprenticeship program that certifies them in mechanics, robotics, software, remote assistance, ground crews, electricity. Robotaxis are a whole new industry that's just gonna pop up nationwide they'll be maintenance intensive in so many ways. There's good lifelong careers there, because after Robotaxis arrive they aren't going away, and the potential market is so huge that no single competitor will be able to scale fast enough to dominate the way Uber has in the rideshare wars- it will be too capital/labour/politics/logistics intensive for that.

I recommend checking out this demo video that showed up on Kyle Vogt's twitter feed yesterday. The news barely touched it, it's a dashcam timelapse of a 20 minute autonomous drive through hectic downtown San Fransisco traffic:

https://www.youtube.com/watch?v=1Tp6Ubf6mE4

Nobody really knew where the GM/Cruise/Lyft arrangement was at until this demo dropped, and it turns out they are advanced. Kyle Vogt is some kind of fucking dude. This industry is going to go kaboom. There's Apple, Zoox, Ford, the Germans, they've all committed massive resources, it's hard to know exactly where the state of the art really is, but they all read the same research papers papers, they all have talent onboard, they all have deep pockets, they're all moving with a sense of urgency.

If Trump keeps the full stack operation within our borders, it'll be a vital new industry. If that 1 trillion dollar infrastructure budget goes through, we'll be rejiggering our cities and everyone will have a good job that hopefully doesn't require a $50,000 degree. If Trump can make friends with the world and scale back the military industrial complex we might be able to pay for it.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by nihonde on Saturday January 21, 2017 @06:53AM (#13449712)
The critical element of a successful social transformation that you're missing (esp. due to your reliance on players like Trump and Uber) is trust. You cannot hope for an equitable and progressive outcome unless the participants are trustworthy. Otherwise, you're setting your society up for disappointment, exploitation, and failure. You don't have to agree with me--it will prove itself.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by JohnJamesRambo on Friday January 20, 2017 @04:41PM (#13447193)
I know this probably paints me as ancient but that video was so scary to me. I cannot escape the helpless scared feeling of an app driving me into a busy intersection. Maybe I've had too many apps and programs fail and crash.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by hyperbovine on Saturday January 21, 2017 @01:17AM (#13449111)
You mean to say you're afraid of being driven around by somebody's minimum viable product? What could possibly go wrong? ;-)
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by morgante on Saturday January 21, 2017 @01:25AM (#13449131)
For self-driving cars, viable includes safe. That's why it's taking a long time to develop.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Friday January 20, 2017 @02:45PM (#13446460)
I know that is Uber's view, I think it's mistaken and unsustainable. The lack of a sustainable policy is what creates the existential risk.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by r00fus on Friday January 20, 2017 @03:19PM (#13446662)
Sustainability and big-bang VC startups seem to be mutually exclusive.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by fullshark on Friday January 20, 2017 @02:40PM (#13446427)
Uber's racing to make their drivers obsolete. They view them as an unwelcome cost and have no desire to spend resources making them loyal.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Friday January 20, 2017 @02:50PM (#13446485)
All it takes is a few upsurges in populism and Uber might be forced to do it on someone else's terms and without preparing investors for it. Even with first world labor standards, Uber is a superb business model.

I had Uber eats delivered the other day by a guy driving a beautiful newish BMW who seemed like an out of work white collar worker, not a livery driver. There is tremendous value in having short-term, minimal commitment structured employment options available, the services I recommend offer more value to employees than they cost because they are hard to find in a turnkey fashion for someone who needs them.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by throwaway91111 on Friday January 20, 2017 @03:04PM (#13446575)
Forced how? I have friends that eat because of Uber. What leverage do they have against Uber?

This is a tragedy of the commons problem: Uber is footing an addiction to cheap transport nobody knows how to satiate.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by beguiledfoil on Friday January 20, 2017 @07:14PM (#13448016)
>Uber is footing an addiction to cheap transport nobody knows how to satiate.

Just ride a bike. Not an option in the burbs, for sure, but taking an uber is not an efficiency gain the way public transit or bicycles are.

IMHO low density communities will die. They cannot be saved.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by throwaway91111 on Friday January 20, 2017 @07:34PM (#13448092)
Public transit isn't an option in the country. Neither is biking: you can't bike your father to the er when his hip breaks. Uber is, and it's displacing sustainable transit. What happens when they try to justify it? They're basing their world view on efficient economies, but they're getting there with a subsidized economy. The way this ends is either with a) starving drivers or b) unaffordable transport for those below average income.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by beguiledfoil on Friday January 20, 2017 @08:27PM (#13448279)
>The way this ends is either with a) starving drivers or b) unaffordable transport for those below average income.

It ends with Uber running out of money. Higher interest rates would end Uber very quickly, unless it has some very wealthy patróns that aren't actually interested in making money.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by poink on Friday January 20, 2017 @11:41PM (#13448845)
Bikes aren't an option in a lot of cities, either. I live ~1.5mi from my office in Atlanta, but I'm nowhere near crazy enough to ride a bike down Piedmont Rd.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by devinj on Sunday January 22, 2017 @07:26AM (#13454886)
1.5mi is walkable, though. (My commute is 3 miles a day, every day, on foot. Bay Area.)
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by yamaneko on Friday January 20, 2017 @03:50PM (#13446879)
Why the downvotes? I saw a couple replies why this isn't a viable strategy for Uber, but it doesn't make his post of low quality, does it?
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by __derek__ on Sunday January 22, 2017 @10:23PM (#13459505)
I didn't downvote, but it reads very fanboy-ish, to the extent that I wondered whether that person has invested in Uber.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Monday January 23, 2017 @12:11PM (#13463698)
hah, I haven't invested. If you read more closely my comment is very critical of Uber.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by grandalf on Friday January 20, 2017 @03:55PM (#13446917)
I was just wondering that myself :)
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by notyourwork on Friday January 20, 2017 @10:43PM (#13448627)
> All Uber drivers I talk to alternate between Uber and Lyft and exploit any promotions or incentives either firm offers.

This is no different than any other for hire industry though. They are making the choice that best benefits them financially. Uber knows this, lyft knows this, basic economics and human instinct to better their own situation. There will always be more drivers though so I doubt they are concerned about the problem to be honest. The barrier to being an Uber driver is so low.

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by varelse on Saturday January 21, 2017 @12:25PM (#13451035)
When in Austin, I've talked to a lot of former Uber drivers who have moved to other ridesharing services like Wingz. I have yet to find one that doesn't prefer their current service over Uber.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by jaclaz on Friday January 20, 2017 @03:42PM (#13446822)
>All Uber drivers I talk to alternate between Uber and Lyft and exploit any promotions or incentives either firm offers.

This is what is generally called "attempt to survive".

Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by paulddraper on Saturday January 21, 2017 @04:43PM (#13452306)
I thought Uber wanted its drivers classified as consultants, not employees. Though measures would work against it.
Re:Uber Hires Former Google Search Chief Amit Singhal as SVP... by serge2k on Monday January 23, 2017 @06:55PM (#13467482)
How much of these can you offer before they are considered employees and you have to actually start treating them as such?