Boy, this bubble doesn't think too highly of the outside world, does it? What an attitude. We're not all idiots.
As someone who has run product before, I can tell you there's always some self-entitled blowhard who feels you owe them something for the time they spend on your product, or their "help". No one is upset when they finally leave (and they always do).
The fact that you have switched away from Google products (and are threatening to leave the last) means your value to Google is likely slightly above zero. But I'm sure the competition are beating down your door for your business.
The menus may appear a bit mor simplified at the surface but if you dig down you will find what you are looking for.
Speaking of GMail, it's the same attitude basically. For example they added these automatic labels with some nonsensical heuristics, which don't work most of the time and are impossible to remove. One more "smart" improvement and I'm closing my GMail account for good, seriously.
When I started to think about how Google was privy to just about all of my online and some of my real-life activity, it occurred to me they could build a disturbingly accurate profile on me, and while I'm just a boring 30-something middle-class white guy, I still found that creepy. Now I spread my data out between Google, BlackBerry, Outlook, and Yahoo and it's not really any less convenient than having it all integrated (the phone does integrate it all I suppose, but BlackBerry is not trying to use that data to show me ads).
And now, among other things, Google is losing power users. They shouldn't forget that they gained popularity in the beginning by word of mouth which in this industry literally means: by power users' recommendations to others. It's the power user who would (or wouldn't) be replacing Bing with Google on his family member's new laptop.
This is crucial in my opinion: don't try to guess what people want to find, just guess how they want to be looking for something - anything.