It turns out they don't let you do that. "Free trial" means 30 days free, then it's Apps for Business or no Apps at all.
I felt (and, to some extent, still feel) extorted by that. The customer service experience was extremely dissatisfying. So, will I eventually use Google Domains? Probably. I just won't depend on it without a failsafe - which is what I should have done since the beginning.
Similarly, if you have Apps for Business like we do, you don't get to see the history of your support cases - that's in the Google Enterprise Support Centre, which becomes available when your user count reaches 100. They did enable it when I asked for it, but it's just very odd that you can have a paid service like this, yet not see your case history unless you're 'big enough'. I don't understand why the case history triggers on '100 users' rather than 'is paying us money'.
Overall GApps is nice... but there are a lot of rough edges and corner cases.
Would you rather deal with Google as opposed to Namecheap? A great company with superb support that specializes in nothing but domain names and dedicated hosting?
I wouldn't.
People have been asking for, what, five years now?
Perhaps that has changed.
Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot:
They have a (custom) 2FA app and 2FA SMS. BTW this friend referral https://www.dynadot.com/?s9N6j7d9G8B07i73 gives you & me $5 after purchase.
If your registrar currently accepts DS records, please
send an email with subject "DNSSEC REGISTRAR UPDATE"
and body containing company name, country location, URL,
what TLDs you accept DS records for, whether your Web
interface supports DS records, whether you provide
DNSSEC signing services to [email protected] and the
Security team will add your registrar to this DNSSEC
page.DNSSEC is an important trust root that can be used to pin certificates in addition to PKIX (CAs), or, in some practical cases (such as mailservers), instead of them.
Are you still running Telnet?
FWIW, I use the Firefox addon "DNSSEC Validator" (also does DANE) - https://www.dnssec-validator.cz/ - So if somebody managed to MITM my connection and insert a different, but still trusted, cert in the way, I'd notice.
DNSSEC/DANE would probably see a lot more adoption if one or more of the main browsers did this sort of validation by default.
(Slightly confused by this board.)
1. Hunt for solutions to your problem on forums.
2. Discover the magic link where you can submit a form with a message regarding your problem.
3. Sit back and wait for 24 hours.
4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved.
Communication is completely one way for most products.
Others with the same issues:
https://www.google.com/?gws_rd=ssl#q=google+wallet+account+v...
With Google Domains, you get phone and email support (M-F, 9am to 9pm EST).
https://support.google.com/enterprisehelp/answer/142244?rd=1
No thanks. I'd rather have 24/7 support.
Plenty of domain & DNS providers offer 24/7 x 365 support.
There are plenty I can get Live Chat and/or 15min email responses out of. That is all I really require to do business with an infrastructure provider.
SaaS, I'd be fine with business hour support. SaaS failures don't directly cost me money and/or reputation.
https://aws.amazon.com/premiumsupport/pricing/
Because you don't get any support whatsoever past forums without paying for it directly.
The callcenter agent will type your inquiry into the exact same ticket system that your email would have ended up in.
EDIT: its not just for total system outages, it can be things which are localised to your cluster, or whatever - who knows. This is why these services are offered. To give those who need the piece of mind that if shit goes wrong, the company you're paying will deal with immediately.
If Google is positive that their services will be uninterrupted or error prone between 9pm and 9am then they should advertise so. Things happen. Things do go wrong, they should think about expanding their support teams in other international offices to have a good coverage for the world clock.
I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail.
Their callcenters process thousands of calls per hour. Yours is, quite literally, a drop in the bucket.
They have monitoring in place where one of the metrics is is elevated support inquiries. However, you only appear in that bucket after someone, and usually not the callcenter agent, has triaged your ticket.
Maybe not for a $12 domain registration but Amazon does in some cases.
I'm also pretty sure that is what Google's Cloud Platform Platinum offers if you are willing to pay enough. [This part is just a guess]
To be fair, I think the last time I was woken up to deal with something was like a year ago. ;)
Already tried that with email (Google Apps for Business), and the punishment was swift like the new Apple programming language.