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Re:Google Domains by opendais on Tuesday June 24, 2014 @01:40PM (#7939108)
Yes, but it also includes email support.

There are plenty I can get Live Chat and/or 15min email responses out of. That is all I really require to do business with an infrastructure provider.

SaaS, I'd be fine with business hour support. SaaS failures don't directly cost me money and/or reputation.

Re:Google Domains by toomuchtodo on Tuesday June 24, 2014 @05:30PM (#7940796)
How many people use AWS without paying for support?

https://aws.amazon.com/premiumsupport/pricing/

Because you don't get any support whatsoever past forums without paying for it directly.