> I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail.
Maybe not for a $12 domain registration but Amazon does in some cases.
I'm also pretty sure that is what Google's Cloud Platform Platinum offers if you are willing to pay enough. [This part is just a guess]
I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail.
Their callcenters process thousands of calls per hour. Yours is, quite literally, a drop in the bucket.
They have monitoring in place where one of the metrics is is elevated support inquiries. However, you only appear in that bucket after someone, and usually not the callcenter agent, has triaged your ticket.