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A comment on Google Domains. Parent comment

Re:Google Domains by jggonz on Monday June 23, 2014 @04:04PM (#7934261)
I haven't had a bad experience with Google's technical support either, but their technical support tends to work like this:

1. Hunt for solutions to your problem on forums.

2. Discover the magic link where you can submit a form with a message regarding your problem.

3. Sit back and wait for 24 hours.

4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved.

Communication is completely one way for most products.

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Re:Google Domains by joelrunyon on Tuesday June 24, 2014 @04:33AM (#7936705)
You have a strange definition of "support"
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Re:Google Domains by jggonz on Wednesday June 25, 2014 @11:37AM (#7944612)
I had this experience when trying to verify my Google Wallet account and my Google Music membership due to their failures with Google Wallet. I had no way to pay for Google services for over a year. I also had problems upgrading my Google Drive disk space at some point, and it was again a matter of throwing an email into a hole and waiting for the problem to be fixed with very little feedback.

Others with the same issues:

https://www.google.com/?gws_rd=ssl#q=google+wallet+account+v...

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Re:Google Domains by ArtDev on Monday June 23, 2014 @06:48PM (#7935242)
Google people are too busy driving their segways thinking of the next breakthrough to answer the phone or have passable customer service.
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