My wife tried later, and after another hour of "no, that's not acceptable" finally got a later flight with a five hour stop in Washington, DC. Alaska Air at least gave us exit rows for the ride home. Granted, this wasn't a "missed a connecting flight" scenario, but the airline's lack of helpfulness does not give me confidence they would act differently. Man, for the good old days when you'd call or walk to the desk, hear "just a moment, sir <clickety, clickety, clickety> there, I have you on the next flight. I put you in first class for the trouble."
On a side note, I find it ironic that the only airline in SEA that was cancelling flights due to snow was the one with the word "Alaska" in its name.
A company that could do the fighting for me could be helpful. Even if they didn't produce a profit for me, I'd consider using it out of principle.
Airlines aren't responsible for weather delays, full stop.
Yes, exactly.
"Airline-caused" means things like:
- flight crew delays/unavailable
- mechanical issues
- overbooking
If you don't want to bother with walking to the airline reps in the airport or you are not comfortable interacting with people, AirHelp may be useful.