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Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by bonemachine on Wednesday December 18, 2013 @03:45PM (#6930579)
Lemme get this straight, Brian:

Rather than refunding the dollar value ($35,104.11) of the original, clearly botched transaction, you ended up giving him the 40 BTC at their current trading value (about $560), that is, for net a loss of $35,104 - $22,400 = $12,704?

And you think $50 plus a thank-you note(!) is enough to make him whole on this loss?

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by makomk on Wednesday December 18, 2013 @03:48PM (#6930605)
Don't worry, based on their past behaviour I'm pretty sure they'd have managed to refund him the dollar value if the price of Bitcoin skyrocketed.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by EGreg on Wednesday December 18, 2013 @03:59PM (#6930697)
Funny dynamics for bitcoin to be used as a currency

For now its swings are like the Zimbabwe dollar

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AnneOminous on Wednesday December 18, 2013 @05:33PM (#6931366)
This isn't a failure of Bitcoin. It's a failure of the market.

Bitcoin has an approximate "intrinsic value", which in economic terms is a bit above the cost of mining. Current market price has been very far from that.

Bitcoin market right now is pretty much the definition of a bubble. Beware. In a "bubble" market, your money can disappear overnight.

But again: that's not Bitcoin's fault. It's the fault of idiots vastly and irrationally driving up market prices.

This is really a textbook lesson in why Wall Street does not represent the "real" exonomy.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by dragonwriter on Wednesday December 18, 2013 @05:39PM (#6931404)
> Bitcoin has an approximate "intrinsic value", which in economic terms is a bit above the cost of mining.

The current cost of mining is a rough replacement cost of bitcoin (and thus, in a sane market, ought to be a ceiling on its market value, since if the exchange cost is higher than that, you are better of mining then buying), but since mining isn't inherently reversible its not an intrinsic value.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by dllthomas on Wednesday December 18, 2013 @08:26PM (#6932300)
"and thus, in a sane market, ought to be a ceiling on its market value, since if the exchange cost is higher than that, you are better of mining then buying"

Modulo time preferences...

But yes, bitcoin's intrinsic value is that it is the only method to pay transaction fees to have work done on your behalf by the bitcoin network. I don't know how to price that, though.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AnneOminous on Wednesday December 18, 2013 @07:12PM (#6931992)
Quote: "...but since mining isn't inherently reversible its not an intrinsic value."

It IS "value", because the resources used for mining have measurable value, and can be traded for things other than Bitcoins.

It may be an indirect measure of value, but it's still a measure of value.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by dragonwriter on Wednesday December 18, 2013 @08:24PM (#6932291)
> It IS "value", because the resources used for mining have measurable value, and can be traded for things other than Bitcoins.

It is value, but its not value of bitcoins. It is the value that would need to be sacrificied to replace the bitcoins by mining, but its not value that can be recovered from the bitcoins, so its not intrinsic value that supports the market value of bitcoin.

Intrinsic value, as the term is used for currency, is value that you can recover from a currency without trading it -- e.g., the use-value of gold for ornamentation or industrial uses is intrinsic value.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AnneOminous on Thursday December 19, 2013 @03:01PM (#6937403)
But you CAN trade Bitcoins for things, not just currency.

You can trade Bitcoins directly for more hardware to mine Bitcoins. So it IS a reversible transaction, and Bitcoins are DIRECTLY (not indirectly) valued at approximately the cost of mining and distribution.

Don't confuse "indirect value" with "indirect measurement of value". They are different things.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by dragonwriter on Thursday December 19, 2013 @07:46PM (#6939137)
> But you CAN trade Bitcoins for things, not just currency.

The value for which you can trade a currency is its extrinsic value. Insofar as "intrinsic value" is meaningful, it refers to the value you can derive from a thing without exchanging it with someone else.

> You can trade Bitcoins directly for more hardware to mine Bitcoins.

Yes, you can buy things with Bitcoins. That's the definition of a currency's extrinsic value.

> So it IS a reversible transaction

No, if mining was reversible, you could recover the resources expending in mining bitcoins without trading the bitcoin to someone else in the market, the way you can make industrial or ornamental use of gold in your possession without trading that gold to someone else for industrial tools or ornamentation.

> and Bitcoins are DIRECTLY (not indirectly) valued at approximately the cost of mining and distribution.

"Direct value" isn't a well-defined phrase, and isn't the one that was under discussion. Intrinsic value of currency is better defined, and is what was being discussed, and bitcoin doesn't have any of that traceable to its mining cost.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by TylerE on Wednesday December 18, 2013 @07:33PM (#6932081)
If it's indirect that's not intrinsic. That's what intrinsic means the opposite of.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AnneOminous on Wednesday December 18, 2013 @08:15PM (#6932258)
No, it isn't. "Intrinsic" means "belonging to a thing by its very nature."

The "value" here isn't "indirect". Only the method of measurement.

This is economics, not quantum physics. The method of measurement (as long as it is rational and consistent) does not change the value being measured.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by 21echoes on Wednesday December 18, 2013 @07:32PM (#6932079)
carbon emissions from a coal plant do not have the "intrinsic value" of the coal that produced them. bitcoins from a miner's computer do not have the "intrinsic value" of the electricity and silicon that produced them.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AnneOminous on Wednesday December 18, 2013 @08:19PM (#6932273)
The exhaust from your Chevy also doesn't have the "intrinsic worth" of the oil that it ultimately came from, either. Nor does the electricity from my solar cells have the "intrinsic worth" of the silicon they were made of.

So what? That is about the farthest thing from a valid analogy I've seen in a long time.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by dragonwriter on Thursday December 19, 2013 @12:53PM (#6936315)
> The exhaust from your Chevy also doesn't have the "intrinsic worth" of the oil that it ultimately came from, either.

The difference between it and Bitcoin here is that no one is claiming that automotive exhaust has intrinsic worth due to the resources expended to produce it.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AnneOminous on Thursday December 19, 2013 @03:16PM (#6937523)
No, you're still not getting it.

The VALUE is not indirect (i.e., extrinsic). The METHOD OF MEASUREMENT is indirect. Those are two different things. One does not imply the other.

If I measure the "worth" of your automobile in units of "old Chrysler convertibles", that doesn't mean your automobile has any more or less economic value than if I measure it in helium balloons. The method of measurement (if it's done properly) does not affect the actual value.

In the case of Bitcoin, it CAN be traded directly for goods, not dollars. There is nothing REAL distinguishing it from any other commodity, such as rice. The value is roughly equivalent to the cost of production + distribution.

I take that back. There IS one difference, but (at this time) it is minor: that is the ultimately limited supply, but that isn't even remotely close enough yet to affect a RATIONAL market.

An EXTRINSIC value, on the other hand, and to use Wikipedia's example, is like the "value" of a song played on a guitar. It has its own subjective and economic values, but that is completely separate from the cost of manufacturing the guitar. This is NOT even remotely the same situation as Bitcoin.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by Buge on Thursday December 19, 2013 @04:15AM (#6933619)
Have you heard of that happening?

Here some cases where coinbase uses the original price even after a price increase:

http://www.reddit.com/r/Bitcoin/comments/1qlvgj/psa_rest_eas...

http://www.reddit.com/r/Bitcoin/comments/1qlvgj/psa_rest_eas...

http://www.reddit.com/r/Bitcoin/comments/1cxmuf/bought_5_btc...

And in this current case, coinbase used the new price even though the price decreased. So whether the price increases or decreases, coinbase is taking a loss and gives the money to the consumers.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by nilkn on Wednesday December 18, 2013 @05:27PM (#6931334)
It sounds like they gave him $35k worth of bitcoins at their current price, which is more bitcoins than he would have received had the transaction went through at the earlier date. Maybe I'm completely misunderstanding though.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by opam2 on Wednesday December 18, 2013 @05:32PM (#6931361)
Coinbase updated their comment after seeing the backlash.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by devcpp on Wednesday December 18, 2013 @05:57PM (#6931509)
Huh, I'll remember the "take it to HN" option if I ever run into big problems with a high-tech company.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by forgottenpass on Wednesday December 18, 2013 @09:25PM (#6932516)
Oh, totally. You'll notice over time that Hacker News is the only way to contact google support without spending thousands of dollars on adwords.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by Loughla on Wednesday December 18, 2013 @07:15PM (#6932014)
That's pretty much the lesson learned for everyone here today. People won't see that you have to complete 18 steps with their customer service beforehand. Instead, they'll see complain on HN = instant gratification.

Look for an increase in this kind of whinging in the very near future, and it won't be fun for anyone.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by krapp on Wednesday December 18, 2013 @08:59PM (#6932440)
On the one hand, that kind of thing would probably bring the community down, but on the other, given how this site is such a tech company nexus, would that even be surprising?
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by nilkn on Wednesday December 18, 2013 @05:52PM (#6931477)
Ok, that would explain that. Thanks for the clarification.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by ffrryuu on Wednesday December 18, 2013 @04:15PM (#6930826)
That't why when it comes to money, you should trust Wall Street over Startups...
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by tlrobinson on Wednesday December 18, 2013 @05:30PM (#6931346)
If the price had gone up would you be ok with them refunding the dollars instead of honoring the original price of the "clearly botched transaction"?
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by anonymoushn on Wednesday December 18, 2013 @06:09PM (#6931586)
No, I would expect the resolution most favorable to the customer in either situation. If Coinbase had a public policy about what will happen in situations like this, I would expect them to follow their policy. Since they do not, it is reasonable to assume that any time they resolve a situation like this in their own favor they were using the customer's order as a free options contract.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by tlrobinson on Wednesday December 18, 2013 @07:02PM (#6931943)
I had Coinbase honor a price favorable to me after initially being declined, and have heard of the same thing happening to others.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by loceng on Wednesday December 18, 2013 @04:27PM (#6930916)
CoinBase didn't say how they did it anywhere, did they? It would be good to get clarification though.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by jeremyrwelch on Wednesday December 18, 2013 @03:59PM (#6930699)
Don't be ridiculous. Sure, the order was delayed, but there is no reason why they should have refunded the entire order.

Kudos to Brian and team for getting on top of this and solving the problem quickly. They executed the order as originally promised, admitted their mistake, and gave him a credit for the inconvenience.

I've executed many transactions with Coinbase and although one of my transactions was delayed briefly, I've been very pleased overall with the service.

They are go much farther than most other Bitcoin exchanges and services, which barely have any support channels and have frequently stolen user money entirely.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by apalmer on Wednesday December 18, 2013 @04:10PM (#6930786)
Its not ridiculous at all.

With that much spread and at prices as high and fluctuating as much as they currently are you cannot expect to take 10 DAYS for a transaction of this nature.

Honestly, looking at this from the outside what is the difference between this an actual larceny? A large purchase comes in while the commodity is priced high, the commodity is not purchased but instead funds are held on to while the price drops and then the bitcoins are purchased at the lower price and the company pockets the difference...

Not even saying that foul play truly happened, but instead saying you cant run a business whos actions LOOK indistinguishable from foul play and expect to stay in business...

If you're in a business where you can tell customers i lost 30% of the value of your transaction due to a mistake on our end its eventually going to turn into a scam, even if that wasn't the initial intention... its just too much temptation

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by nostrademons on Wednesday December 18, 2013 @04:51PM (#6931104)
Umm, if the Bitcoins were purchased at a lower price that would be good for the buyer. It's "Buy low, sell high", remember? The problem, it seems, is that the price was locked in at the original, higher, order price, but the transaction didn't go through and so the buyer had no liquidity as the price continued to drop. Had the transaction gone through the buyer would've lost an equal amount of money (and so the accusations of outright theft or fraud are a bit over-the-top), but the big problem is they were prevented from taking corrective action to limit their loss, which I'd consider to be pretty shitty service for a financial institution.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by alttab on Wednesday December 18, 2013 @05:36PM (#6931384)
What he meant was coinbase could have easily used some of the 35k to buy the 40 by cheaper, and keep the rest. They could have done this, and still said what they said and the net effect to the customer would be the same.

This is not good for coinbase, even if it was an accident.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by nostrademons on Wednesday December 18, 2013 @08:42PM (#6932373)
Is there any evidence that Coinbase actually did that? My read of the Coinbase founder's post up-thread was that they purchased the Bitcoins on the user's behalf at the time he entered the order, but a server failure prevented them from being transferred to the buyer's wallet. If they had given him the current market price they would have to purchase additional Bitcoins and eat the cost. (Which, reading the recent edit, seems to be exactly what they're doing.)

I agree this is not good for Coinbase, but I am also far less surprised or indignant than many posters here seem to be. This is what the early stages of most markets look like, with fuck-ups and manipulation galore. Read a book on the history of the NYSE (and later, Amex, which was called the "Over the curb" market because it consisted literally of people shouting orders at each other on a street corner in NYC) - this is far milder than the stuff that went on then. At least Coinbase seems to be exhibiting incompetence rather than the naked greed and malice that characterizes many other nascent markets.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by kbenson on Wednesday December 18, 2013 @05:33PM (#6931368)
You seem to have missed this part: purchased at the lower price and the company pockets the difference
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by ryanhuff on Wednesday December 18, 2013 @04:50PM (#6931095)
I am not invested in bitcoin, so this may be a naive question, but is there any explicit promise that your funds will be available within n-time? There appears to be a gap in expectations. These entities do not seem to be brokerages, although many people expect them to be so.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by DrStalker on Wednesday December 18, 2013 @06:46PM (#6931849)
That's not a bitcoin question, that's a per-exchange question.

If an exchange gives users an SLA stating "orders will be fulfilled within X business hours" then that's a contract between two parties. If the exchange says "yeah, we'll get around to it someday and you agree to deal with that" which is the usual intent language in the small print then you don't have much to go on if there is a delay, other than trying to raise a public outcry in the hopes they will back down.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by ryanhuff on Wednesday December 18, 2013 @08:04PM (#6932215)
Understood, but my question was specific to the current entities (exchanges/whatever) in the market that let you purchase bitcoin.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by jeremyrwelch on Wednesday December 18, 2013 @04:23PM (#6930889)
This is definitely ridiculous. The loss of value was not on the fault of Coinbase, but the result of market swings.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by bsiddiqui on Wednesday December 18, 2013 @04:29PM (#6930932)
but he wasn't able to react to market swings for 5+ days after he was supposed to receive delivery
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by PeterisP on Wednesday December 18, 2013 @08:27PM (#6932305)
If you delay orders due to your fault (no matter if it's liquidity, intentional, technical or whatever) then you're liable for the market swings of the delayed good.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by jlas on Wednesday December 18, 2013 @05:08PM (#6931203)
Sure, but the question is: if Coinbase placed the order today, that suggests they kept the ~12k loss for themselves. Is that rightful profit?
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by 3327 on Wednesday December 18, 2013 @04:12PM (#6930807)
Actually NO from an independent point of view they JAMMED him. Trades and transactions have a SETTLEMENT day and date in the financial markets. If a trade is not settled, i.e deposited and the funds available by the said settlement date the trade is called a FAILED trade. Both parties return at original transaction or go to arbitration. This alone is a reason not to touch coinbase. The system is too immature and new and I would learn from this and not play around with sums of 35K on underdeveloped platforms.

edit:grammer

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by yapcguy on Wednesday December 18, 2013 @05:02PM (#6931169)
Yes. The question is why did they refuse to act until this public outcry.

My theory? Proprietary trading. The CoinBase guys were probably trading on behalf of the company and screwed up royally, taking a big hit, so they decided to try and pass that loss onto customers or until they balanced the books

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by 3327 on Wednesday December 18, 2013 @07:19PM (#6932033)
A very good guess either that or front running. This is what market makers used to do back in the day, aka "front running". Its banned in the financial markets because there is regulation and thus illegal. Either that or like you say they took a massive hit and basically held a ton of orders to mitigate the damage.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by AJ007 on Wednesday December 18, 2013 @11:42PM (#6932926)
And if Coinbase doesn't fall under those financial regulations, that is fraud.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by alttab on Wednesday December 18, 2013 @05:38PM (#6931396)
Considering the loss of position over the last week, it's certainly feasible.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by kudu on Wednesday December 18, 2013 @04:22PM (#6930888)
Here's the thing about financial institutions: when they make a mistake, they pay for it. They should really be crediting him 62.9 BTC, which is approximately what he would have gotten by selling on December 13 and buying again today.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by thezilch on Wednesday December 18, 2013 @04:38PM (#6931003)
No, the trade should have been failed. We can't just assume he would have sold opportunistically; that's insane.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by yapcguy on Wednesday December 18, 2013 @04:56PM (#6931140)
Agreed, this is a failed trade.

They should simply wire back the money to end this matter and blame a back-end gremlin.

As a gesture of goodwill, maybe comp the guy $100 credit, cash, starbucks gift cards, whatever.

They've actually made it worse now by executing the trade but only after a public outcry.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by this_user on Wednesday December 18, 2013 @05:06PM (#6931188)
That's true for traditional financial institutions that consider this the costs of doing business and can easily absorb such losses. Something like the $25mn Coinbase got in venture capital is lunch money for a JP Morgan or Goldman Sachs. BTC on the other hand has insane amount of volatility and the players are comparatively small. You may simply find yourself in a situation were they are simply unable to refund your losses and instead declare bankruptcy.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by PeterisP on Wednesday December 18, 2013 @08:35PM (#6932337)
Well that's the point - if you take a short/long position in BTC, then you must afford to pay it out even in fluctuations - if you can't, pay someone to hedge/'insure' it; if you don't - declare bankruptcy and pay up whatever you have.

The whole point is that 'comparatively small' players shouldn't be allowed to take up insane amounts of volatility; if you accept consumer's money then it would be reasonable to require to put that $25mm as a bond to pay out your debts, and put a ceiling on how much deal volume you're allowed to hold if you've got only tiny amounts such as $25mm.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by zipppy on Wednesday December 18, 2013 @04:17PM (#6930848)
Do you work for coinbase? You seem to be defending them pretty hard.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by jeremyrwelch on Wednesday December 18, 2013 @04:26PM (#6930913)
No, I don't work for Coinbase.

I'm an avid user and big fan. I've tried a lot of alternative products, and none compares to Coinbase in terms of reliability and overall experience.

Sure, they screwed up. Brian owned up to that and fixed the issue quickly.

I just think some of the anger at the market swing is being wrongly directed at Coinbase.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by codegeek on Wednesday December 18, 2013 @04:46PM (#6931072)
"I just think some of the anger at the market swing is being wrongly directed at Coinbase."

You keep mentioning market swing. Market swing is relevant if OP had the bitcoins in his control which clearly was not. So while the market swung, he lost money not because he was sitting on his ass but because he could not do anything about it to minimize a loss. See the difference ?

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by jeremyrwelch on Wednesday December 18, 2013 @05:03PM (#6931173)
I understand the difference, but I still think some of the anger at the change in price is being misdirected.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by joering2 on Wednesday December 18, 2013 @06:22PM (#6931679)
Fixed issue quickly?? Let's do an experiment -- I setup a page somewhere online and you transfer $35,000 of your own dollars. Then you wait 5 days for me to transfer them back (maybe). Will see how your stomach will handle that...

You clearly have some agenda for saying things you say. Noone is that stupid.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by rch on Wednesday December 18, 2013 @04:43PM (#6931045)
They haven't fixed the core issue at all. What they have done is admitted the situation is entirely their fault (and Brian deserves credit for showing up here so quickly). Hopefully an appropriate remedy will be forthcoming.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by jeremyrwelch on Wednesday December 18, 2013 @04:56PM (#6931139)
Fair point. And agreed, hopefully they will address it further.

Again, not saying that this is not a major screw up.

I just think Brian and crew deserve more support than they are getting.

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by rch on Wednesday December 18, 2013 @05:17PM (#6931274)
Agreed regarding Brian and the company. I doubt a mainstream institution would be so willing to engage directly like this.
Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by testrun on Wednesday December 18, 2013 @04:45PM (#6931060)
Reliability and overall experience would have been amazing if it was done on the 13 and he did not need to go public to get it fixed.