...and deal with that regulatory body's automated bot response.

Customer service is bots all the way down.

I had some serious struggles with the delinquent landlord and property owners, and the dangerously incompetent builders that plagued our building in Alameda for years. While they were not always legally empowered to come and stop the skulduggery, the Alameda city council offices of planning and compliance were the only people who consistently and professionally responded to phone calls and emails and were available if you went to their offices. People complain about public servants, but at least in Alameda they were really good people doing their best.

Generally public sector employees are pretty good. Demonizing them is part of the movement to tear down the machine of state that we spent the last few hundred years building, so that a select few can grab chunks of the burning wreckage on the way down.

The Republicans have spent 40 years with their intentional policy being to make government services worse so that the Republicans can then point to that and say 'we need to get rid of government'.

It's hard for government to function well when half of it is trying to sabotage itself. The fact it works as good as it does after 40 years of that is a tribute to public servants.