This is why I get my relatives iPads and macs. The vertical owning of the hardware and software stack means things just work without me having to troubleshoot.

Yes it’s a closed ecosystem and that’s just great for people who have no technical capacity to configure their computer. Does it work 100% of the time? No, but honestly it’s been the best of all the bad options. Even better when you remote manage them with configurator.

Most stuff can be done on the web these days. Do they need Windows?

They already spent money on a computer, that is required to run a web browser.

The solution to the problem should NOT be "buy something else"

> How do people get work done with Windows 11?

If you just want answers to your technical problems that should be your question. Better still use Stack Overflow. To me HN is a discussion forum.

same. I don't get it. When I see windows on a machine I want to install linux and just remove windows completely. And then little details about linux make me give up and just use a mac.

It's funny, "How do people get work done with <insert any OS>" type arguments are real and valid for literally every OS. The bar is on the ground in terms of ease of use and consistency.

And outside of macOS or other hardware-bound OSes, drivers are going to be an issue when the driver manufacture doesn't do their job.

I've done literally thousands of hours of work on computers since I left Windows in the win95 days. I have never spent a single second trying to make any part of those computers work.

Sure, and I've spent hours and hours and hours working with various aspects of MacOS and Linux to get various commonly used pieces of technology to work. What do you think you're proving or disproving by this comment?

Honestly, I just didn't realize people in 2023 were still spending time just to get the basic built-in functionality of a consumer computer to work.

I thought that was all finished with at least a decade ago, and I'm shocked.

That's all, I just didn't know.

> Honestly, I just didn't realize people in 2023 were still spending time just to get the basic built-in functionality of a consumer computer to work.

On every single OS, from every single vendor, both prebuilt and custom. And this will be true forever.

> I thought that was all finished with at least a decade ago, and I'm shocked.

This is a level of naivety that I am unused to for a person posting on a startup and tech oriented forum.

> On every single OS, from every single vendor, both prebuilt and custom. And this will be true forever.

You're spending time on MacOS to make basic computer functionality work?

What? why? how?

> This is a level of naivety that I am unused to for a person posting on a startup and tech oriented forum.

I'm a Software Engineer with 7 years experience, but I've been out of the game for a while now. I also have not touched windows in 8 years, and only use Linux on a VPS, so the basic "computer" always works.

> What? why? how?

Same stuff as everywhere. Mice, keyboards, printers, displays

> I'm a Software Engineer with 7 years experience, but I've been out of the game for a while now. I also have not touched windows in 8 years, and only use Linux on a VPS, so the basic "computer" always works.

I'm glad you've not suffered the way the rest of us suffer.

> You're spending time on MacOS to make basic computer functionality work?

Try to do a search on discussions.apple.com and you will find so many cases of people having problems with basic computer functionality on macOS.

Just like you never had any problems with macOS, there are lots of people out there who didn't have any such issues using Windows or Linux.

under warranty? id give a try calling support otherwise buy them an external usb mouse and keyboard

> buy them an external usb mouse and keyboard

The fact this is a proposed solution on a $2000 machine that is less than a year old makes me feel valid!

> less than a year old

it should have warranty then, no?

Yes, but the mouse and trackpad work perfectly in the bios - so it's clearly not a hardware problem.

We've been on the phone with support for countless hours to try and make Windows see them, and we're getting nowhere.

well im sorry to hear that and ive never found myself in that situation...but isnt this point where you ask for a replacement/refund?

Doesn’t really matter to be honest, it doesn’t work, it’s covered by warranty —> their problem to fix not yours.

You're best off wiping and reloading, restoring windows and reinstallling drivers won't always cover all the bases for drivers related to the touchpad and keyboard. Sorry