Re:Apple reports third quarter results
by densh on Friday August 04, 2023 @02:23AM
(#36996119)
In my experience Apple is the only electronics company to actually repair your product rather than discard a broken one and give you a new one where I live. With some repairs (usually just battery replacement), their products can last and be fully functional for nearly decades, and I often pass on my older devices to my family members. Yes, they are nearly impossible to repair yourself, but that's far from "checkmate to the environment" in my book.
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Many of the "repairs" are discarding the motherboard and putting a new one.
Are they fully discarding it? Or just replacing it? I actually don't know the answer here, but I'd be surprised if they didn't have some refurb process for removing still-working parts of the mainboard and attached components.
From a turnaround and customer experience perspective, it makes sense to just swap the part and do the diagnostic later so that you avoid having to guess-and-check through the multitude of parts that could be broken.
What a nonsense. I had a few thinkpads in the past and if I had any troubles, their employee will come directly to my house the next working day and replace the broken part in my laptop. It is way better than the support Apple provides and also way better for environment, because unlike Apple, who makes the whole board as a single piece where you cannot replace anything, other laptop manufacturers make it possible to replace every part of your laptop independently (motherboard, ssd, memory, wifi, etc.).
My MBP is 5 years old at this point and I never needed to repair or replace anything.
Not everyone lives in US. In Europe most electronics is shipper back to the producer by mail for an indefinite amount of time (weeks to months) without any replacement while itβs gone. The item that comes back is usually a brand new replacement.
Even in the US - my dad used Thinkpads for his work exclusively and they regularly would just overnight him a new laptop and have him return the broken one under warranty. I don't think we ever had anyone come to the house/office to repair a laptop in person. This is the first time I've ever heard of a company doing that.
Re:Apple reports third quarter results
by FireBeyond on Friday August 04, 2023 @05:12PM
(#37005945)
> In my experience Apple is the only electronics company to actually repair your product rather than discard a broken one and give you a new one where I live.
In my experience, no.
I had an MBA, battery charging chip was damaged. The laptop ran fine on AC, the battery was intact and fine - it just could not get a charge delivered to it.
Took it to Apple Store. Thought what might be reasonable... $200, maybe $300, parts and labor.
Genius comes back out with a quote for $900, to repair the charging circuit on what was an $1,100 laptop. First words, "Maybe we can talk about getting you set up in a new Mac today."