Yes, I take some solace from the fact that most of the comments on the ticket are in the nature of:

- “Wait, I don’t think Team X can do this, it needs to be approved by Team Y and then handed to Team Z”, followed by

- “I thought our policy was not to do this?”

- “No there’s no policy not to do this”

- “Well maybe the policy was that we do do not this”

- “Does Team Z even get notified about tickets here?”

etc…

How I try to avoid most institutional knowledge and communication problems like that is with... a trusted wiki.

They should ask around, see if anyone in the organization is familiar with wikis and could help them get started.

Imagine for a second what the discussions could be for the official European institutions to open their own instance?

https://social.network.europa.eu/explore (and yes, it was created early 2022, before Musk takeover of Twitter)

They also have a PeerTube instance.

https://tube.network.europa.eu/videos/overview

transparency aside it's amazing how fast they were able to roll this.

Heads up but if anyone's got questions about the Mastodon software, community, wider ecosystem et cetera you're more than welcome to hop into the unofficial Mastodon subreddit and ask away. saying this as one of the /r/Mastodon mods.

Is there a community on Lemmy for Mastodon mods and admins? Hosting support discussions about Fediverse platforms on Fediverse platforms seems like an opportunity to dog food more it's development.

On Mastodon itself people like to use the #MastoAdmin hashtag.

Good point about Lemmy. I remember reading the Discourse software was considering federation/ActivityPub support but haven't seen any traction there.