I sourced opinions far and wide and in the end it seemed to be a coin toss between Mitsubishi Electric and Daikin. A lot of it comes done to parts availability, and both seem very strong in Australia.
I once looked at a house with a new GSHP horizontal loop installed in the desert southwest US. I talked to the installer and they said the loop was only 12” deep. There’s no way the ground maintains steady temp at that depth, meaning you’re losing efficiency in the hot months when you need it most. Not to mention thermal pollution which will exacerbate the problem and the risk of hitting the loop with even minor ground work. They were adamant it was a good design.
Unfortunately, many installers jump on the bandwagon without the necessary expertise.
Cleaning basically involves a dedicated cover + drain that diverts water to a bucket, and blasting it with what's effectively a "low power pressure washer" I can use indoors (carefully), and "Lemocide" to properly disinfect... And coil cleaner for the fins. Takes me a good 4+ hours per unit, largely spent preparing the area in case there is any rogue spray. (Though TBH I may be a bit obsessive about getting it right.)
I also had a drain leak as you mentioned -- blasting the drain line with aforementioned "low pressure washer" helped with that. Still a bit gross to deal with. (And learning how to properly disassemble and clean the drip tray is the final thing I've put off leaning for a completely-thorough deep clean... I'm a bit horrified anticipating what I'll find...)
So far, it seems to be working! Better than relying on everyone to manually do it (literally this is the instruction in the Mitsubishi Electric user manual).
Yes, over time - any amount of moisture will produce some mold. But it will be negligible.
But one problem is the dust in the house. It will collect on the unit and hold moisture and give a great substrate for mold to grow. But regular cleaning usually takes care of that.
Most of the videos from HVAC people are... sketchy to the say the least.
I've seen videos where they dismantle the whole indoor unit and leave the coil just hanging from the line set or zip tied to the backplate while they take the fan and drain pan outside to clean.
One easy thing we've found that helps with drain clogs is to use a shop vacuum from outside to suck it out (using a towel/rag to get a good pressure seal). Takes around 5 minutes per drain per cooling season.
This video shows a similar process using water pressure to clean the unit: https://www.youtube.com/watch?v=xcIVAv8YbPQ
Some more tips and modifications:
- I cover the electronics in a garage bag held with tape. No need to unscrew the black cover over the power wires to disassemble (I unnecessarily removed this a few times heh).
- I ended up really liking this cleaning shrowd after trying a few; the hard pieces on the sides are key for making it easy to secure nicely, which many others lack: https://www.amazon.com/gp/aw/d/B083S85X97
- I spend more time (like 30min+) spraying the blower wheel so it spins. I alternate spraying with fresh water with spraying diluted "Lemocide" (@10% dilution) from a spray bottle a bunch of times depending how dirty it is. I use this <https://snowjoe.com/products/sun-joe-wa24c-lte-24v-150-psi-m...> which at 100 PSI is 10x stronger than a hand pump sprayer, but 10x weaker than a real pressure washer. I.e. the sweet spot IMO.
- I use foaming coil clean from a can to clean the fins if they're particularly dirty. (WARNING: I have not used in the same cleaning as the Lemocide since I haven't confirmed if they're compatible, so be careful of any reactions if you use both in the same cleaning.)
- I take the outer casings outside for a quick rinse with the hose and dish soap if they're really dusty.
- I tape cheap plastic mirrors at 45 degree angle above the unit so I can see it from above and carefully vacuum the back coil (there are 3 folded over in a U, and you can only see 2 from the front). Otherwise this just accumulates junk and is hard to see. This also really helps with finding the 3x clips at the top of the case that secure it to the back housing.
I may have a few more notes worth sharing at some point; feel free to ping me if you have any specific questions.
Edit: See also this quick video on unclogging the drain line on a Daikin (though I used the sprayer against the tube instead of my mouth...): https://m.youtube.com/watch?v=GDrHe-rli98
And mistakes by installers will cost even more. Our installers didn't flare a line set connection properly and it leaked slowly and that was a very expensive bill (especially since refrigerants have changed so much).
Our Daikin indoor units have also had condensate leaking issues, probably due to poor installation.
Ductless heat pumps do seem like the future but I think there are issues with regards to condensate draining, air filtering, and indoor unit cleaning/maintenance and replacement that could be done much better.