The sound quality and filtering on Zoom is noticeably better than on Meets.

Perhaps you also need to use the product that your competitors use to understand what you need to beat.

For testing and strategy maybe not for day to day use.

Maybe alternate between the leading product and your own so you can experience the same pain users do when they are forced to use the inferior choice after becoming accustomed to best-in-class.

I'm sure Google Meets works flawlessly at Google's office (presumably a short hop away to their data centers via dedicated fiber optics link).

Google has invested heavily in sound management in their rooms, and issued noise cancelling headphones to everyone awhile back they got to take home. That might explain some things.

But isn't Google Meet's background noise cancellation far superior to that of Zoom's? Or maybe I misunderstood your comment.

EDIT: I see above that others have claimed the opposite, but my experience has been different. I simply cannot take a call from a cafe in Zoom without complaints, but Meets is regularly tolerable, according to those I meet with.

If you use Zoom & Google Meet in the browser, the audio processing is likely pretty much the same (most of the filtering is built-in to the WebRTC stack). Zoom's native app has noticeably worse audio, but pretty much everything about it is worse anyway — it's just a pity you have to click through the "download the app" dark pattern to get to their better browser experience.

Well, optimally you would want to use both yours and your competitors' products.

I mean, it also creates a circular dependency, if you have an issue with your own product and trying to fix it then you can suddenly not communicate.

The Facebook outage last year being a great example of this. They lost basically all internal communications.

Is there a public write-up or blog post about it? It sounds interesting to read about!

Wiki page: https://en.wikipedia.org/wiki/2021_Facebook_outage

Their report: https://www.facebook.com/business/news/update-about-the-octo...

That’s why SRE teams at companies I have been at always keep an IRC server hosted separately from all their other infra.

Then why does Google Meet suck?

This is a good question. Does Google use Meet? Are they still subject to the frankly ridiculous max resolution of 720p?