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Re:Declining quality of consumer-grade products – 2009 fridg... by jibe on Sunday August 14, 2022 @06:31PM (#32463683)
planned obsolence out there

I don't think it is planned obsolescence, it is just a race to the bottom on price. At $30, an immersion blender can't have metal gears. Most people value cheapness more than quality, so we get cheap junky products. Nylon gears are a travesty, but most people prefer replacing crap to paying 7x for the Vitamix.

Re:Declining quality of consumer-grade products – 2009 fridg... by K0balt on Sunday August 14, 2022 @07:30PM (#32464164)
Plenty of planned obsolescence. I won’t go into my rant but my brother is an engineer who is paid very handsomely to make sure that products outlast their warranty period but then fail predictably. He engineers special plastics that degrade rapidly after 5 or 6 years, gears that fail after 10th no later than 12 years, bearing assemblies that will leak but not fail between 4000 to 5500 hours, etc.

Often the components he designs cost more to manufacture that components that would last much, much longer. . To build a pump that will 99 percent make it to 3000 hours, that means half will make it to 9000 hours or more. Unless you really, really make sure that 90 percent will also fail by 4000 hours. It’s not easy to do.

Some products actually incorporate extra parts such as batteries that serve no other purpose than to cause the unit to degrade after a certain time (honeywell thermostats I’m looking at you … their round thermostat includes a lithium cell. When the lithium cell degrades, the at328p processor switches to a limping mode that regulates +/- 10 degrees, but never less than a little over freezing. The (soldered) battery just goes through a resistor to a GPIO pin. It’s just a chemical timer. It serves no other purpose than to make the unit need to be replaced.)

I could go on and on and on, but stuff is definitely designed to fail in predictable ways in a predermined timeframe. Considerable expense is invested in this behavior.

Re:Declining quality of consumer-grade products – 2009 fridg... by userbinator on Sunday August 14, 2022 @09:40PM (#32464962)
special plastics that degrade rapidly after 5 or 6 years

...so the company making parts with them can then extoll the virtues of "biodegradable" in their marketing...?

Also, for those who doubt the claim about the Honeywell thermostat having a battery, I did some further research, and it does appear to be true:

https://forum.heatinghelp.com/discussion/128526/honeywell-th...

https://www.amazon.com/review/R3V5R0MJGEFNXH

But then this video shows that it is relatively easy to replace, it's not soldered in place, although the comments there do mention that the presence of the battery isn't documented anywhere in the original instructions:

https://www.youtube.com/watch?v=6VKowLXfERo

Re:Declining quality of consumer-grade products – 2009 fridg... by somewhat_drunk on Monday August 15, 2022 @12:50AM (#32466011)
The first two links you've provided about the battery don't prove or even suggest that the battery is essentially intended as a chemical timer to disable the thermostat when it runs out, which is the gist of the claim.
Re:Declining quality of consumer-grade products – 2009 fridg... by K0balt on Sunday August 21, 2022 @07:38AM (#32539189)
We had a over a hundred deployed so I did pretty exhaustive analysis. There is no rtc or anything that needs power. The at328p chip used has nonvolatile storage, the battery does not supply power when the power to the thermostat is removed, and the battery keeps a gpio pin on the mcu high. It’s pretty plain.
Re:Declining quality of consumer-grade products – 2009 fridg... by arcanemachined on Sunday August 14, 2022 @08:59PM (#32464691)
Your brother should write a book.
Re:Declining quality of consumer-grade products – 2009 fridg... by april_22 on Monday August 15, 2022 @10:20AM (#32470013)
It would be amazing to have a ranking of companies whose products actually work and don't break down after some years. Might be controversial, but I'd place Apple pretty high up there since (excluding the battery thing they did), they built really sturdy hardware that lasts and offer long software support.
Re:Declining quality of consumer-grade products – 2009 fridg... by _nalply on Monday August 15, 2022 @02:02AM (#32466349)
when he retires?
Re:Declining quality of consumer-grade products – 2009 fridg... by temeritatis on Sunday August 14, 2022 @09:04PM (#32464723)
I knew planned obsolescence was a thing, but this is just insane to me! At best, it's really disingenuous (which is bad enough). No wonder we have so many conspiracy theorists. They've somehow socially engineered this situation to be acceptable (and relatively unknown).
Re:Declining quality of consumer-grade products – 2009 fridg... by K0balt on Sunday August 21, 2022 @08:00AM (#32539312)
The subscription model is older than most people realize
Re:Declining quality of consumer-grade products – 2009 fridg... by themitigating on Monday August 15, 2022 @03:43AM (#32466890)
But how can we be sure you are telling the truth about who your brother is?

Many people add ficituous evidence of their views because they are so sure they are right.

Re:Declining quality of consumer-grade products – 2009 fridg... by K0balt on Sunday August 21, 2022 @07:50AM (#32539264)
Have a look at the little plastic bars that connect heater vent louvers on 1994 Toyota 4 runners. You will find that the plastic of the louvers is fine, but the bar that makes them move as a unit if extremely fragile (now). It also is an individually part numbered part with date codes lol. This is how they tell you your car needs replaced without making it unreliable, so you go buy a new Toyota.

Also, the gears inside of refrigerator defrost timers in the 160 refrigerators we bought for an apartment complex. Shockingly, still mechanical. And one of the gears is date coded and has teeth made of a rubbery, disintegrating plastic around a regular nylon wheel. The vast majority of the timers failed in a two years window. At 7-8 years. The cheap replacement timers have no such nonsense and I’ve never seen one fail. Most people just would have replaced the cheap apartment fridge.

This is just some of what I’ve personally seen.

But you are right, I’m just some guy on the internet, I could be just making this up.

And corporations would never make things with life limitations to make more money. Surely. I mean, that would be like a subscription model! Ridiculous!

Re:Declining quality of consumer-grade products – 2009 fridg... by eru on Sunday August 14, 2022 @08:57PM (#32464674)
What kind of battery goes into the Honeywell thermostat you are talking about? Is it one you have to buy from Honeywell, or an off-the-shelf part?

If the latter, how does it help Honeywell that you have to replace it?

Re:Declining quality of consumer-grade products – 2009 fridg... by K0balt on Sunday August 21, 2022 @07:33AM (#32539171)
It is an off the shelf part. It is (at least in the models I have worked with) possible, but not easy to replace, as the holder is blocked buy other components and the thermostat is not designed to be disassembled. The existence of the battery is undocumented.

Since we had over a hundred of these deployed in an apartment complex, when they started failing I carefully characterized their behavior. It just makes them go wonky when it is removed or dies. The at328p functions fine without it, there is no RTC or anything that needs a battery., and the chip is not powered by the battery when power is removed. In fact, there is no discharge from the battery when power is off. The at328p has nonvolatile eeprom and flash storage.

Interestingly, the wonky behavior it exhibits is the same (but doesn’t go below 40 degrees (f) ) as an old electromechanical one failing lol.

Re:Declining quality of consumer-grade products – 2009 fridg... by Jach on Sunday August 14, 2022 @09:08PM (#32464744)
I'm curious too, but even if something is fairly easy to replace or repair a significant amount of people may still just buy new and not bother. (My own landlord is making this choice over a $100 logic board replacement for the garage door opener.)
Re:Declining quality of consumer-grade products – 2009 fridg... by eloisius on Sunday August 14, 2022 @09:11PM (#32464766)
I think the point is that you (or most people) will replace the entire unit because it's beyond warranty, stops functioning correctly, and a soldered (probably special) battery would be difficult to replace.
Re:Declining quality of consumer-grade products – 2009 fridg... by midoridensha on Sunday August 14, 2022 @10:58PM (#32465377)
There's no such thing as a special battery. No manufacturer is going to have some kind of custom battery manufactured just for one part; they always come in standard sizes and voltages. At the very worst, you could hack in a similar-sized battery with the right voltage.
Re:Declining quality of consumer-grade products – 2009 fridg... by ornornor on Monday August 15, 2022 @02:56AM (#32466636)
My bicycle light begs to differ. It’s a standard 18650 cell with a protection PCB slapped on top, and both poles on the same end of the battery.

This is exotic enough that replacements are very hard to find. I can either get the 2 cells needed from the manufacturer at about 70% the cost of a new light, or get a new light. It’s technically repairable/user serviceable, it’s just not practical to do. Apple is playing a similar trick with their 80lbs iPhone repair kit to change the battery yourself: technically user repairable, practically not.

Re:Declining quality of consumer-grade products – 2009 fridg... by midoridensha on Monday August 15, 2022 @04:20AM (#32467097)
>My bicycle light begs to differ. It’s a standard 18650 cell with a protection PCB slapped on top, and both poles on the same end of the battery.

Huh? You seem to be contradicting yourself: you say it's a standard 18650 cell. That's not something custom, that's something you can buy from an electronics supplier quite easily. And no, having both poles on the same end isn't something custom either, that's just a variant you can buy. You should be able to find this exact part on digikey.com.

>This is exotic enough that replacements are very hard to find.

If you can buy something on digikey.com, it's not "exotic". They even ship small orders by USPS for cheap. It might be "exotic" to a typical consumer, but those people don't know how to use a soldering iron.

Re:Declining quality of consumer-grade products – 2009 fridg... by eloisius on Monday August 15, 2022 @04:47AM (#32467291)
This entire thread is people talking about planned obsolescence for _consumer_ devices and you keep making the same rebuttals. Typical home owners who buy a thermostat at Home Depot or cyclists who buy a tail light at a bike shop are unlikely to even know what digikey is, let alone order a replacement (especially if you have to buy in bulk) and do their own soldering to replace it if it's soldered in.

We all know the typical HN reader thinks a fun weekend would be spending 6 hours researching part numbers and getting out the soldering iron, but we are atypical. Most people will assume their product is at the end of its life because the warranty has lapsed and it doesn't work anymore. Companies are apparently betting on that and it's an environmental travesty.

Re:Declining quality of consumer-grade products – 2009 fridg... by midoridensha on Monday August 15, 2022 @08:18PM (#32477550)
>Typical home owners who buy a thermostat at Home Depot or cyclists who buy a tail light at a bike shop are unlikely to even know what digikey is, let alone order a replacement

Yes, I know. I said this exact thing above.

The parent said these devices used "custom batteries", implying that Honeywell et al were custom-designing and manufacturing their own special nonstandard batteries just for these applications. This is incorrect, and needed to be corrected.

Re:Declining quality of consumer-grade products – 2009 fridg... by ornornor on Monday August 15, 2022 @05:12AM (#32467447)
It’s standard in the sense that a 18650 with a protection PCB on top and both poles on the same end isn’t exclusive to this manufacturer and others use it. There is nothing proprietary about it. But it’s not run of the mill 18650 either.

But it’s rare enough that it’s hard to find. So much so that it actually doesn’t make economical sense to find this (rare, at a premium) variant because it would cost about as much or more than a new light (which includes new batteries, ironically)

Re:Declining quality of consumer-grade products – 2009 fridg... by eloisius on Monday August 15, 2022 @02:24AM (#32466468)
There are batteries special enough that I can't pick one up at Walmart, and for the general public that may render the device kaput. I didn't say it's an unhackable design.
Re:Declining quality of consumer-grade products – 2009 fridg... by midoridensha on Monday August 15, 2022 @08:21PM (#32477576)
>There are batteries special enough that I can't pick one up at Walmart

You can't pick up a standard 18650 battery at Walmart either, but that doesn't make it some kind of special battery. It's bog-standard. Availability at Walmart has nothing to do with something is standard or even common. Brake pads for some random mass-market 2015 model year car (GM, Toyota, etc.) are nothing special or difficult to find either, but you're not going to find them at Walmart.

Re:Declining quality of consumer-grade products – 2009 fridg... by fomine3 on Monday August 15, 2022 @02:38AM (#32466537)
But perhaps BMS expect specific battery product. I don't want to take risk by replacing to random Li-ion that not matching original BMS.
Re:Declining quality of consumer-grade products – 2009 fridg... by eru on Monday August 15, 2022 @01:40AM (#32466237)
The question is how much hacking would be required.
Re:Declining quality of consumer-grade products – 2009 fridg... by midoridensha on Monday August 15, 2022 @01:45AM (#32466258)
Probably not much, but that's still far more than the average consumer is willing or able to do.
Re:Declining quality of consumer-grade products – 2009 fridg... by eru on Sunday August 14, 2022 @10:18PM (#32465162)
Yes, a soldered or special battery would be (weak) evidence of the tactic of planned obsolescence. A standard battery that you can just pop in and out, would not be.
Re:Declining quality of consumer-grade products – 2009 fridg... by TheRealDunkirk on Tuesday August 16, 2022 @07:36AM (#32481522)
When I was in engineering school 35 years ago, the "joke" was that our job was to design a car that ran perfectly until its warranty expired, and then, poof!, turned into a pile of dust. I didn't realize this actually became a science. Good grief. Of COURSE it did. Someone should make an expose about this stuff, and sell it to a news program.
Re:Declining quality of consumer-grade products – 2009 fridg... by II2II on Sunday August 14, 2022 @08:12PM (#32464412)
Metal is not a panacea, and it can often lead to misleading marketing. Different metals wear at different rates and poor design can still lead to premature failure. Heck the viscosity of the lubricant was the cited reason for the failure of the compressor. Lubricated devices also need maintenance, otherwise the surfaces the lubricant is intended to protect will wear. The properties of lubricants can also change and cause moving parts to cease.

Engineering is both easy and incredibly difficult. It is relatively easy to design something that does a particular task (at least for many of the applications being discussed here). It is incredibly difficult to design something that does its job well or last for a long time.

Re:Declining quality of consumer-grade products – 2009 fridg... by CamperBob2 on Sunday August 14, 2022 @11:41PM (#32465629)
Engineering is both easy and incredibly difficult. It is relatively easy to design something that does a particular task (at least for many of the applications being discussed here). It is incredibly difficult to design something that does its job well or last for a long time.

No, that's relatively easy as well. What's incredibly difficult is doing so while keeping the BOM cost under control in a competitive market.

Recall the classic saying, "Any idiot can design a bridge that will stand up. It takes an engineer to design a bridge that will barely stand up."

Re:Declining quality of consumer-grade products – 2009 fridg... by somewhat_drunk on Monday August 15, 2022 @12:53AM (#32466027)
Indeed. His engineer brother is essentially designing a component that can barely function, just like a bridge, because resources are finite.

I have never seen any example of 'planned obsolescence' which was anything more than giving the consumer what the consumer wants. Modern economy is essentially the peak optimization of cost vs utility, i.e. value maximization.

Re:Declining quality of consumer-grade products – 2009 fridg... by rowanG077 on Monday August 15, 2022 @04:00AM (#32466965)
According to the poster the components their brother designs are often more expensive then the standard ones. Precisely because it takes a higher tolerance to fail between a tight time window. So it is in fact the opposite of resources are finite. They are spending more to squeeze the consumer.
Re:Declining quality of consumer-grade products – 2009 fridg... by jtbayly on Monday August 15, 2022 @12:08PM (#32471460)
But!… we don’t have any evidence yet. Just a claim. I’d love to see some evidence.
Re:Declining quality of consumer-grade products – 2009 fridg... by rowanG077 on Monday August 15, 2022 @12:17PM (#32471591)
If someone is telling you something, which you have no way to verify, it's obscene to cherry pick a piece of information to believe, use that to make your point and then call out the other piece as an unverified claim because it would completely destroy the point.
Re:Declining quality of consumer-grade products – 2009 fridg... by CamperBob2 on Monday August 15, 2022 @01:50PM (#32472939)
The notion of a battery tied to a GPIO pin in an HVAC thermostat amounts to an extraordinary claim. Unless we're talking about a smoke detector or other safety-critical item that actually has an expiration date (in which case I'd think they would use a real chemical timer), there are no obvious explanations for the battery other than planned obsolescence.

So, yeah, I'd like to see a model number as well.

Re:Declining quality of consumer-grade products – 2009 fridg... by ephbit on Tuesday August 16, 2022 @11:40AM (#32484282)
I owned an AEG washing machine.

The plastic tub that contained the rotating drum was hung up on springs just like in any other washing machine.

The holes in the tub where the ends of the springs went through were just that, holes without any reinforcements.

The inevitable happened (because the strain in the plastic where it met the unforgiving steel of the springs was too much) and over the years, the holes wore through the plastic, resembling an oblong shape more and more.

I simply pressed a metal bushing into the enlarged hole on one side and on the other, I used two small strips of steel (with holes in it for the spring) clamped to the tub with bolt and nut.

And voilà the machine easily did another two years (electronics now messed up).

This case is either a pitiable engineering failure or 100 % planned obsolescence.

Merely equipping the holes in the plastic tub with metal bushings would have easily made this part outlive every other failure.

Re:Declining quality of consumer-grade products – 2009 fridg... by scottLobster on Monday August 15, 2022 @09:58AM (#32469769)
For a less cynical take, efficient use of resources is important as well. Theoretically every bridge should just be a solid wall going straight down to the nearest bedrock beneath it, but you can build a lot more bridges with the same resources if you use various other techniques. :)
Re:Declining quality of consumer-grade products – 2009 fridg... by BlargMcLarg on Sunday August 14, 2022 @07:06PM (#32463978)
>Most people value cheapness more than quality, so we get cheap junky products.

Well, it would help tremendously if costs per month/year/lifetime were more obvious. A lot of people just don't know how long certain appliances are supposed to last at what price points comparatively. 7x is only a hefty price tag upfront when you know it will pay for itself over time, but even that is no longer certain.

Re:Declining quality of consumer-grade products – 2009 fridg... by jtbayly on Monday August 15, 2022 @12:09PM (#32471488)
How many years would you divide by as a “lifetime”? That’s your new failure year that lots of people would prefer for it to last longer than.
Re:Declining quality of consumer-grade products – 2009 fridg... by someguydave on Tuesday August 16, 2022 @10:39AM (#32483333)
Right, judging long-term product value is like trying to win against the casino on their own slot machines.
Re:Declining quality of consumer-grade products – 2009 fridg... by CoastalCoder on Sunday August 14, 2022 @06:40PM (#32463769)
This isn't true of me.

I value quality and price. Unfortunately, while price is clearly stated, poor quality is often hidden.

Re:Declining quality of consumer-grade products – 2009 fridg... by 2muchcoffeeman on Sunday August 14, 2022 @09:14PM (#32464791)
Well, you want more people to buy your product so you get growth year over year. You can't do that with a basic widget that will last 10++ years. Otherwise your growth would plateau to the natural population growth rate and there would be a thriving 2nd hand market because your stuff rarely breaks. Adding complex electronic features is an obvious choice now. You can just stop providing updates or the electronics will fail.

Cheaper things aren't necessarily bad either. You don't want things like fridges and blenders to be items only the rich can afford and less robust things are probably fine if it was clear under what conditions you can use the item to make it last and if the item was easily repairable.

Lastly, I don't think you can blame the manufacturers alone either. I know people who don't like used things even if they are still good and will always buy new.

Re:Declining quality of consumer-grade products – 2009 fridg... by ornornor on Monday August 15, 2022 @02:25AM (#32466470)
I suspect lots of people value cheapness when there is no way to tell whether the premium actually reflects quality.

This is for example why flying commercial is such a miserable experience: people will look for the cheapest ticket that gets them to their destination because the whole thing is like being treated like cattle. Why then should you pay a single cent more for the same shitty experience? Airlines that used to offer a slightly better experience have figured this out and also treat you like cattle now so they can also offer the route for a low or lower price.

This is not unique to airlines, and this is my default mode of purchasing things because I’ve been burnt too many times. Unless I know for sure that X brand is much more durable and repairable than another, I’ll always go for the cheapest I can find that meets my needs.

Re:Declining quality of consumer-grade products – 2009 fridg... by lambdasquirrel on Sunday August 14, 2022 @07:18PM (#32464091)
Disclaimer: I have a KitchenAid blender. I only paid 5x for it, so I didn't have to pay the Vitamix guerrilla marketing part of the deal. But yes, expect something several multiples over the nickel-and-dimed stuff.

The high-end blender lines of both brands are made domestically, and rate at the top in Consumer Reports. I can vouch that both are pretty quiet in operation, for what are essentially food-violence machines.

Just because it's a German brand like Bosch doesn't mean it's made in Germany, from quality parts, so, buyer beware.

Re:Declining quality of consumer-grade products – 2009 fridg... by ClumsyPilot on Sunday August 14, 2022 @06:52PM (#32463860)
thats fine, but then why do I get the same problems when i pay $200?