I have a similar sort of relationship with bike shops. You can tell a good one straight away and it's nothing like a chain store.
My local one is in an ancient 4 story building with lots of back stairs and rooms. In the very top floor the owner keeps his own private collection, which if he's in the mood and you ask nicely he'll show you.
When you're a kid independent shops like that, book shops, computer shops, bike shops, are magic (and they're still pretty good as an adult).
1. Without the murders and other worldly shenanigans obviously.
nit: s/understated/overstated/
I love stories of little quirky & fable-like people who are known as "that X person", and they seem to be a master at whatever X is. Creates a real charming atmosphere wherever these people exist.
Palo Alto used to have seven (!) bookshops downtown; now there is but one but that survivor is indeed run by a pair of "book ladies" as you describe (except for the tea or coffee).
I had a vacation house in a small town of about 2500 people that had a similar bookshop with a bunch of the usual staples and a somewhat esoteric mix of others. In a very deeply "red" area the owner also carried a lot of books that would definitely not appeal to that crowd, and they sold well. She eventually sold the business and it became a boring bookshop.
One thing that matters to me is opinion. One day I decided I had to see what the fuss about Ayn Rand was all about. So I went into another favorite palo alto bookshop (now gone) and asked the owner where they were as I couldn't find them on the shelf. He got a funny look on his face and said, "Oh, we always keep a few around for thoooose people as he led me to the spot.
The permit for that building required that it be possible to turn it back into a live/film theatre. A friend of mine and I looked into turning it into a nightclub but in the end it was too much of a hassle (and Palo Alto is no longer the kind of place that has nightclubs and porno theatres (not the New Varsity!) downtown).
Yet right after the dotcom crash the bookstores that had multiple aisles of programming books shrunk the computer section to half an aisle. They told me however they could order anything I wanted. I used to browse the bookstores on Sundays. Now I browse the web and order what I need from Amazon. Have to think they did it to themselves.
It does bring to mind (to me anyway) the fantastic and charming movie about an old school booksellers running up against modernity, “You’ve Got Mail”. (1998)
I've always been curious about the financial aspects of businesses like this. I find they can often shed some interesting lights on ways to streamline operations/financials.
I’m increasingly finding one of my favoured modes of leisure to be a book and a wine bar. Were I to open a wine bar in retirement, decades from now, I’d be fine running it at cost, counting the company and conversation as compensation enough. Swap that to a subsistence model in a low-cost locale, and the business still holds.
It's super low-end, but she's really nice. I don't go to her town very often, but I always stop by and give her $50 for 40 used paperbacks. We talk about them at the checkout, and she knows every one.
I know it's heresy to say on HN, but it's been my observation that there are a lot of people who run businesses not to get rich, but to enrich themselves.
I completely understand this. If you have money, why not run a business that either breaks even or loses a sustainably low amount of money? Making money for the sake of making money is as absurd as chasing political power for the sake of holding political power. Both involve confusing a means for an end. Money and power are only worthwhile if you can use them for something worthwhile that you care about. Otherwise, what's the point of putting in all that effort to obtain a means if you don't actually want to use it for something?
Yes. Aperitif at a cafe in Italy scratches the same itch.
My dad has been doing this with coins for a couple decades. Going over peoples collections with them explaining the history origins what they’re worth etc.
I did the math once and he makes about two dollars per hour. But he loves it.
Pro tip from his own words coins are a terrible investment.
Maybe they had some winners that made those losers profitable, but I have my doubts.
She was the town's "book lady" or "just the bookstore everyone goes to" so it's obviously been a disappointment when that wasn't the case everywhere as I've moved on and visited other stores; but it's impressions like that, as a child and growing up with that you are left with an idea on how booksellers are supposed to be like because it's what you grew up with as the normal thing; but alas the world is large and I'm sure this author has his reasons.
Edit: wanted to add an example of how fantastic this woman was at figuring people out; I remember going in around maybe ~8-10 years old and she picked 'Edward's Eyes' [1] for me; it had a profound impact on me as a child as it was so similar to my own life, even sharing the same first name as the narrator of the book.
https://www.goodreads.com/book/show/121419.Edward_s_Eyes