Tell HN: There needs to be a “right to speak with a human”

Re:Tell HN: There needs to be a “right to speak with a human” by PragmaticPulp on Thursday March 24, 2022 @11:26AM (#30791214)

> I bet 99.99% of people who complain about not having a human to talk don't want to pay a single dollar for that human.

Guaranteed.

Would the people championing this idea be willing to pay $10/month for their Hacker News account because the company was obligated to provide real human support to everyone?

Or $10/month to GitHub just to be able to have a GitHub account?

Or if you plan to start a website or internet company, do you really want to have to put your personal phone number on the project to comply with such a law?

[ Parent | on HN ]

Re:Tell HN: There needs to be a “right to speak with a human” by withinboredom on Thursday March 24, 2022 @11:37AM (#30791380)

I feel like this was solved decades ago with toll-numbers (vs. the 800-* toll-free numbers). Want to call? it costs $2.00 per minute.

[ Parent | on HN ]

Re:Tell HN: There needs to be a “right to speak with a human” by rmbyrro on Thursday March 24, 2022 @06:26PM (#30796160)

I agree, just charge whoever needs the service. People won't pay premium for support as an insurance. When something go wrong, they'll happily pay.

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Re:Tell HN: There needs to be a “right to speak with a human” by rdtwo on Thursday March 24, 2022 @11:39AM (#30791402)

Probably not but if we do pay the 10$ a month i want that support

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Re:Tell HN: There needs to be a “right to speak with a human” by BizarroLand on Thursday March 24, 2022 @12:03PM (#30791768)

With all of the recent stories of people being locked out of their Google Accounts with no recourse, it would be great if Google offered one-time customer support for, say, $50 that would work with you to restore access to your accounts.

They may not make money hand-over-fist but I bet there's enough need for the service that it would be self-supporting.

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Re:Tell HN: There needs to be a “right to speak with a human” by sokoloff on Thursday March 24, 2022 @01:21PM (#30792808)

If there ever was a shortfall in a given quarter, maybe companies could now dial up the strictness on suspicious account suspensions?

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Re:Tell HN: There needs to be a “right to speak with a human” by thfuran on Thursday March 24, 2022 @06:29PM (#30796196)

And when they dial it up a bit too much and people start moving to some new platform in frustration, they can just use those service fees to buy that!

[ Parent | on HN ]