Tell HN: There needs to be a “right to speak with a human”

Re:Tell HN: There needs to be a “right to speak with a human” by withinboredom on Thursday March 24, 2022 @11:37AM (#30791380)

I feel like this was solved decades ago with toll-numbers (vs. the 800-* toll-free numbers). Want to call? it costs $2.00 per minute.

[ Parent | on HN ]

Re:Tell HN: There needs to be a “right to speak with a human” by rmbyrro on Thursday March 24, 2022 @06:26PM (#30796160)

I agree, just charge whoever needs the service. People won't pay premium for support as an insurance. When something go wrong, they'll happily pay.

[ Parent | on HN ]