Unlike most companies we discuss here, Valve is not publicly held, and doesn’t seem particularly interested in being so. That, combined with their dominance of the PC gaming market, means their culture is more free to let them target things orthogonal to making money, when the whim strikes them.
The public aim to make as much money as possible or at least increase valuation. The private however can be content with making enough of it. Which can really change the long term plans.
Also being public company and not increase enough valuation always runs the risk of being acquired and someone else doing it.
Speaking of which, there’s a lot of negative sentiment around these parts for Apple and Google taking 30% of their stores (“rent seeking”), but not so much around Valve for doing the same. Possibly because HN skews more towards app developers who pay fees to the former and less towards game developers.
That alone makes a huge difference and is nothing that either Apple or Google offer.
As an existing Steam user though, this is great for me! It means one less third party DRM platform I need installed.
And regarding DRM: People often forget that the use of DRM with Steam is in the hands of the Devs/Publisher. There are DRM-free games on steam. Now, how convenient it is to back up those games is another thing, but it’s often possible.
The PC remains an open platform, even MacOS to a degree (albeit apparently less so as of late...) and Valve have aggressively campaigned for it to stay that way. Competition there is possible.
I remember the debates from ~10 years ago around Microsoft's moves towards a more AppStore-like experience on Windows, where Valve really led the charge against it. The move towards SteamOS and Steam Machines seemed to be part of their reaction at the time. And it seems to pay off big-time now, not just for them but also for users, Linux users especially of course. :)
That said, negative sentiment about Steam has been a heavy subject in years past. There's a reason Epic came in swinging with super low fees.
The other part is that you have many actually useful alternative avenues to selling PC games. Yes, Steam is far and away #1, but lots of devs go direct to consumer themselves, and some use alternate stores like Epic, GOG, or Itch.
Having a mature linux support helps with that.
In the case of SteamDeck the lack of Microsoft tax also helps the price.
Its tool for doing that is consumer sentiment.
This all plays into Valve's business strategy. They're fighting to justify ye ole 30% cut.
That is the tool for basically doing anything productive as a business... it isn't as if they've done some about face at the emergence of genuine competition - they've always been unusually well liked (especially considering the industry).
And fortunately for Valve even 3 years after release Epic Games Store don't even have half of Steam features. Also Epic is so consumer-hostile (or as they call it pro-developer) that they won't ever implement player-reviews into their system.
So it's not that hard for Valve for keep their mindshare. Far larger danger for them is Microsoft with it's Xbox game subscription model and unlimited amount of money.
Meanwhile the large developers, the ones who are making $50M+, those developers have enough pull to make the user install a custom client like Origin. That’s why Valve cuts them a better deal.
Disclosure: I work at small indie PC gamedev studio.
I just point out how Valve changed rules for big companies back in 2018. So they have different revenue share compared to both Apple / Google and consoles.
However, there are many times more small indie titles than there are big successes, and it's the big titles that draw users to your platform and bring in the money.
If Valve flipped their model, those indie titles would be even more of a net drain on their profitability, while there would be more incentive for the big titles to release on their own platforms.
Thus, they can afford to set themselves apart from the likes of Apple and tell their customers to have fun.
Pessimistically, I imagine that if their hardware business boomed exponentially, their support costs would rise and the hardware designers would be pressured to reduce PEBKAC risks...