Re:Booking.com is moving its customer service staff to an ou...
by ww520 on Friday February 11, 2022 @02:57AM
(#30298408)
Book directly with the hotels if possible. Lots of hotels will forgo the 24-hour cancellation charge if you ask nicely. Hotels can't do much if you book with a 3rd party since you're a customer of the 3rd party, not with the hotel.
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Re:Booking.com is moving its customer service staff to an ou...
by blunte on Friday February 11, 2022 @03:40AM
(#30298808)
Several commentors have written this advice, but almost always if I check the hotel website directly I see much higher prices than what are offered on booking. hotels.com, or agoda.
However, with flights and flight search websites I do sometimes see close to equal pricing, and in that domain I almost always check the airline website itself and book directly when possible.
Re:Booking.com is moving its customer service staff to an ou...
by capableweb on Friday February 11, 2022 @03:45AM
(#30298855)
In the past I've called and asked the hotel if they are willing to price match as I much rather want to be a customer of them, rather than Booking.com, and I think only around two times have they denied my request. Probably because those were very large hotel chains and didn't really care about one customer here and there. But smaller hotels have always accepted price marching for me.
Re:Booking.com is moving its customer service staff to an ou...
by gingerlime on Friday February 11, 2022 @05:42AM
(#30299794)
Hotel websites aren't typically that great for good prices, nor for the ease of use. But talking to someone on the phone and quoting the booking.com (esp. genius) price can give you a good anchor, and many hotels will at least match it.
Re:Booking.com is moving its customer service staff to an ou...
by richardfey on Friday February 11, 2022 @04:15AM
(#30299138)
Not even once I have seen a higher price on the hotel's website. But I travel mostly to Europe so your experience might be different.
Re:Booking.com is moving its customer service staff to an ou...
by herbst on Friday February 11, 2022 @04:40AM
(#30299313)
I travelled mostly Europe and SEA and ask directly for everything longer than a night or two. Yes, listed prices on websites are almost always higher, and no I couldn't get a better price than with booking in the majority of cases.
Usually booking maximal a week before arrival. So maybe that's why?
Maybe it depends on where exactly, or what kind of hotels, how late you are with your booking, or the booking genius I have, however I had the exact opposite impression.
Re:Booking.com is moving its customer service staff to an ou...
by darkwater on Friday February 11, 2022 @04:49AM
(#30299390)
I travel mostly Europe and it happens all the time. Also I have a past working in a travel/booking agency and if you are big enough you can get discount prices from hotels because they know you are going to book them X days of rooms over a month. So, they reduce their margin but gets more exposure/promotion by the travel agency.
With flights it's a different thing, but it can happen as well.
Re:Booking.com is moving its customer service staff to an ou...
by tluyben2 on Friday February 11, 2022 @04:06AM
(#30299061)
Hotels.com and some others have reward schemes; while travelling for business, I got 50+ free nights. Booking the hotel directly would need to be at least 10% cheaper and it just is not unless you are a regular or stay very long stretches.