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Re:Booking.com is moving its customer service staff to an ou... by darkwater on Friday February 11, 2022 @04:49AM (#30299390)
I travel mostly Europe and it happens all the time. Also I have a past working in a travel/booking agency and if you are big enough you can get discount prices from hotels because they know you are going to book them X days of rooms over a month. So, they reduce their margin but gets more exposure/promotion by the travel agency.

With flights it's a different thing, but it can happen as well.

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