Pomelo uses an Icelandic acquiring bank (actually the same as Stripe used to use) as it has its own payment license and E-money license (regulated by the FCA). This is not for Pomelo.

I'll add that the OP has probably triggered this by posting a huge loss in their annual accounts to Companies House on December 23rd. I suspect credit bureau feeds have played a part in this. Oh dear.

Company status in the UK seems to be 'dissolved': https://find-and-update.company-information.service.gov.uk/c...

Seems to be active in Singapore though?

It’s Appfleet that have just filed accounts. (edit: and to reply to the person saying about numbers - turnover numbers stated are the payment processing fees, not the amounts actually transacted - see note 5 in the accounts)

Good call: that's (effectively) last year's though, so it's possible things were better this year (although doesn't look good - and doesn't seem to match numbers OP was stating).

Edit: actually, maybe not: the doc mentions March 2021 and Oct 2021 funding...

Those numbers look ok (ish)

Staff costs are roughly £900,000 of the £1.2M loss and they received investment of £5.5M

These are for year two of their business so they’re not huge losses for a venture backed business and suspect they could have sustained the same level of loss year to Dec 31 2021

I tend prefer bootstrapped businesses but these accounts don’t look too bad

And if not he can just switch from Stripe to Pomelo Pay.

This is exactly what we’re doing but we unfortunately can’t do this in 48 hours.

The plot thickens..

There's always two sides to every story. I especially love the unfounded claims of "skeleton crew" as if this Stripe customer has any insight into how many people are actually working during the holidays.

He’s talking about his own company.

My suspicion is that they were hacking their way to growth by basically rewrapping Stripe until they got their own solution up. Stripe cottoned on, the game is up. That would explain the vague answers

You are probably right. In the Stripe terms of service it states:

4. Responsibilities and Disclosures to Your Customers

(iv) not use Services to sell products or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance;

and (v) inform Customers that Stripe and its global affiliates process Transactions (including payment Transactions) for you.

hmmmm I don't see any mention of "Stripe" in their T&C.. https://help.pomelopay.com/en/articles/4469708-pomelo-pay-me...

Please don’t do this here. From the guidelines: Assume good faith.

https://news.ycombinator.com/newsguidelines.html

Disagree. For posts like this we should be skeptical. I've seen many posts from people saying how their Stripe, PayPal, etc. account got shut down and they're innocent. Suspiciously, they never give details about their business. But when someone manages to find info about their business it's always something shady.

HN is not the guardian of humanity against all scam, scum, and villainy; it's a place for thoughtful conversations. Assuming bad faith poisons not just this conversation but all the others. Many others in this thread remained curious rather than judgmental, and it's a great example to follow.

If you still disagree with the rules you should email dang and request the rules to be changed.

You are right and I stand corrected, sometimes it is just too easy to become cynical in this trustless world we find ourselves. I will make an effort to tone down my comments in the future. I don't intentionally visit HN to pick a fight but rather to get informed and converse with other technically minded people.

Thank you! HN just became a better place.