It's great to see more competition in this space. Generally speaking, what I miss in these "incident management" products is also an integrated, flawless way to handle incidents when they're happening. I'm talking about:

1. Quickly creating a proper chat 2. Quickly creating an incident document where you can pin chat messages and use it in the post-mortem. Ideally, pinning some graphs that you'd extract from your observability solutions 3. Having a status page to put a small description for non-technical stakeholders.

PagerDuty covers some of this. Monzo's Response [1] and now incident.io [2] try to cover it too. I'd like to have this experience end-to-end.

1 - https://github.com/monzo/response 2 - https://incident.io/