Happy to help root out these practices, and definitely feel you @ intense social anxiety part. :(

Hey dude--we're not a consumer service so rest easy! If you're running a business, you want a vendor that you can call (why folks running real businesses love Rackspace and hate AWS when things aren't working).

You keep digging this hole deeper. Some reasons why your message is just terrible:

- You are nobody to tell us (business owners) what we do or don't want.

- Can call and have to call are two very different things.

- Your reference to "real businesses" is prepotent and condescending. Also, I enjoyed the irony given you just admitted in another comment that Baremetrics is a sinking ship.

What a condescending response. This could be a case study in how not to handle a crisis.

Hey dude, you can rest easy! I promise that no "real business" I'm involved with will ever use Baremetrics while you're running it.

Run a business here, oh and we use Baremetrics too. To be 100% clear we never want to call you or Brian.

Listen to your customers here.

If there are people that want a call, offer the option, but please don't force it. And don't do sneaky updates to your terms which make this a requirement.

Just wanna chip in that we're also Baremetrics customers and that we also don't wanna call you.

usiegj00, don't make the mistake of assuming that most commenters here are just junior JavaScript programming trolling on a forum. Half your customers are reading this thread today.

> And don't do sneaky updates to your terms which make this a requirement.

Hmmm, doesn't a terms update require the customers to re-agree to the terms? So if they made the update to terms about requiring a call, and never requested customers re-agree to the terms, then technically the customer doesn't have to follow said terms, correct? The old terms are still in play, or the account must be canceled.

Loophole?

> why folks running real businesses love Rackspace

That may have been true when Rackspace were competent.

However, that was years ago, prior to them being acquired by a private equity firm.

No-one in their right mind should use Rackspace these days, under any circumstances.

Of course the OP would say that, the Xenon crew (which acquired Baremetrics) used to be from Rackspace, and from that Corporate Development group that made acquisitions. So it's ex-Rackspace folks running the operations there now.

Wait. Are you in a leadership position at the acquiring company? Because you’re absolutely bungling this. You are displaying a cartoonish lack of communication and business sense. Just step away from your keyboard.

a vendor that you can call is a different thing from a vendor you must call.

I like vendors that listen and are responsive. You seem to be committed to ignore what people are telling you.

At least I can delete things on AWS without calling a CSR.

Need a bigger shovel bud?

When running the business I run, I want vendors that I can call, but not vendors I have to call.

Being able to do everything important about a service myself is one of the criteria I use for selecting services, including cancellation.

And you most definitely can talk to AWS on the phone. With paid support (which I'm sure your real businesses are using, right?), you can get a call back almost instantly any time of day.

You can call AWS though. You don’t have to.

That’s the point.