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A comment on Baremetrics required a phone call to cancel. Parent comment

Re:Baremetrics required a phone call to cancel by 02thoeva on Wednesday December 23, 2020 @02:01AM (#25515194)
Run a business here, oh and we use Baremetrics too. To be 100% clear we never want to call you or Brian.

Listen to your customers here.

If there are people that want a call, offer the option, but please don't force it. And don't do sneaky updates to your terms which make this a requirement.

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Re:Baremetrics required a phone call to cancel by skrebbel on Wednesday December 23, 2020 @03:57AM (#25515776)
Just wanna chip in that we're also Baremetrics customers and that we also don't wanna call you.

usiegj00, don't make the mistake of assuming that most commenters here are just junior JavaScript programming trolling on a forum. Half your customers are reading this thread today.

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Re:Baremetrics required a phone call to cancel by joshmanders on Wednesday December 23, 2020 @10:32AM (#25518582)
> And don't do sneaky updates to your terms which make this a requirement.

Hmmm, doesn't a terms update require the customers to re-agree to the terms? So if they made the update to terms about requiring a call, and never requested customers re-agree to the terms, then technically the customer doesn't have to follow said terms, correct? The old terms are still in play, or the account must be canceled.

Loophole?

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