Of course, that's assuming that 100% of Reddit's problems were due to EBS only and not a combination of EBS, EC2 and their own code.
Which always made sense to me. I pay you for 99.5% uptime this month. If you don't achieve it, then I get a discount, as simple as that. If your availability is below that, I don't pay full price for the billable period and then reconcile at the end of the year.
Any links or general advice on this topic anyone has I'd be pretty interested on finding out if there's a general consensus of it being done differently?
Perhaps the Reddit admins decided that "up to 0.05%" downtime permitted by the SLA would be acceptable, compared to the extra expense of using more of Amazon's services (and any coding/testing time they may have needed to take advantage of the redundancy depending on how automatic the load balancing and/or failover are within Amazon's system) to improve their redundancy. By my understanding the promise isn't 99.95% if you use more than one of our locations, it is 99.95% at any one location, so the fact that Reddit don't make use of more than one location is irrelevant when talking about the one location they do use not meeting the expectations listed in the SLA.
I'm not saying Reddit's implementation decision is right (I don't have the metrics available to make such a judgement) but it would have been made based partly on that 99.95% figure and how much they trusted Amazon's method of coming to that figure as a reliability they could guarantee. If I had paid money for a service with a 99.95% SLA, unless the SLA had no teeth, I would be expecting some redress at this point (though there is probably no use nagging Amazon about that right now: let them concentrate on fixing the problem and worry about explanations/blame/compo later once things are running again).
A number of tier 1 network providers offer certain customers SLA's that are clearly in place to prove that they invest in redundancy and disaster planning. ex: less than 99.99% --> 10% credit. less than 99.90% --> no charges for the circuit in the billing period.
This reflects an understanding that downtime can hurt your business/infrastructure far in excess of the measurable percentage.
We do.
> they would have chosen to deploy across more than one region.
It's far too costly to do that. We are deployed across multiple AZs, but this failure hit multiple AZs.
We'll get there one day, but we aren't there yet.
Gah! You can't always account for all the failure modes that Amazon might have.
Yes, multi-region availability on AWS is hideously expensive. However, some organisations value an availability of greater than 99.95% enough to warrant such a multi-region deployment. Clearly reddit, and many, many other AWS users, do not. This isn't a value call on my part; I definitely couldn't afford the inter-region data transfer costs, all I know is that AWS offers you the tools to deploy high availability web services.
Amazon are the ones who should have made backups in multiple regions, and transfer the load on failure.
And Amazon does have all their stuff available in multiple regions. It's up to you to use it though.
If that were the case, you wouldn't be presented with region and availability zone options.
Would it make sense for Amazon to maintain automatic backups (and potentially charge more for them)? I don't know. It might make business sense, it might not. But their service is apparently popular enough even without it.
That's a cache of it. I really wish that the admins at reddit would implement something like this themselves, then link to it when downtime like this happens.
I think the reason this is news is because it is a massive Amazon failure.
The main reason this is news is because this is an Amazon issue but also because tens of thousands of people who frequent the site regularly are now aimlessly browsing the internet in the hopes of finding alternative lulz and in my case some of us are even getting work done. shudder
Frankly, for the size of the site, they do really, really well for the limited resources they have.
Anything coming up for amazon? If not for anything else, for pure entertainment value!