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Re:Amazon Web Services are down by JonnieCache on Thursday April 21, 2011 @08:05AM (#2470308)
0.05% of one year is 4 hours, 22 minutes and 48 seconds.
Re:Amazon Web Services are down by cmurdock on Thursday April 21, 2011 @08:45AM (#2470392)
Reddit experienced some issues with Amazon a month ago that resulted in the site being down for almost a day. I'm pretty sure they're way below that percentage.
Re:Amazon Web Services are down by forgotusername on Thursday April 21, 2011 @10:10AM (#2470656)
That's conflating SLAs again, Reddit's long-running problems have been with EBS reliability.
Re:Amazon Web Services are down by cube13 on Thursday April 21, 2011 @11:16AM (#2470931)
Even so, .5% downtime per year is about 44 hours, and Reddit's definitely had more downtime in the last few months than that.

Of course, that's assuming that 100% of Reddit's problems were due to EBS only and not a combination of EBS, EC2 and their own code.

Re:Amazon Web Services are down by ssmoot on Thursday April 21, 2011 @10:56AM (#2470824)
Is this really standard practice for measuring the SLA? The contracts I've seen for a couple small businesses are generally per billable period.

Which always made sense to me. I pay you for 99.5% uptime this month. If you don't achieve it, then I get a discount, as simple as that. If your availability is below that, I don't pay full price for the billable period and then reconcile at the end of the year.

Any links or general advice on this topic anyone has I'd be pretty interested on finding out if there's a general consensus of it being done differently?

Re:Amazon Web Services are down by stef25 on Thursday April 21, 2011 @08:38AM (#2470367)
Don't forget to take in to account ALL of Reddit's downtime; there is quite a bit of it.
Re:Amazon Web Services are down by bad_user on Thursday April 21, 2011 @08:22AM (#2470338)
Which means their entire quota for this year is all gone.
Re:Amazon Web Services are down by yuvadam on Thursday April 21, 2011 @09:30AM (#2470523)
and then some...