I agree with you that buying on Amazon is easy and frictionless but convenience comes with at a cost and sometimes price is not money. If you already know the book you want, it is dead easy to buy on Amazon. But, it is also easy to buy elsewhere online. Amazon is a bully and its business practices harm authors and publishers. It also treats their workers poorly. Is this the company you want to fund?
Your book discovery process may be optimal for you, but I couldn't be further away from that. I don't really care to know Bob or Sally's taste at the local bookstore, don't know them, have 0 trust in them. (There's probably exceptions, insignificant ones though, in big cities like Austin with really cool book stores & a niche collector-kinda collection, but that's a different market to me)
Why would I care about human curated isles and shelves when I could go look up what Tyler Cowen's reading and recommending, or Marc Andreessen or Patrick Collison? Not to mention, Twitter's fantastic for this. There's very interesting people that post snippets as well of what they're reading, and build up a credibility that gives you insight into the book as well as knowing this person has a reading taste that aligns with your own.
And then once I evaluate the options, I can easily go on Amazon and get whatever I want to read in a timely manner (Not to mention using Amazon's reviews as an additional filter, the 2/3 star reviews for more critical analysis)
I think those can be two completely different tastes.
"In many parts of the world overgrown local busybodies have destroyed "high streets" in attempts to monetize drivers and pad their CV; driving people away. "
Not sure what you're getting at here but if you think you deserve free private car storage on public land you might try reading The High Cost of Free Parking by Donald Shoup.
Now that is embarrassingly reductive gibberish.
I personally always look for a local physical shop first, then a local Internet shop, Amazon being the very last resort. Concerning books, the experience on Amazon is nowhere near as nice as browsing in a good book shop with knowledgable people being able to give advices.
I might be an exception and, of course, it depends where you live, but I definitely don't fit in the people you describe.
Is this a US problem? In the UK I've never heard anyone ever receive a fake or dodgy product, but I see these complaints on HN in almost every thread about Amazons retail business.
It's not like many people would buy several copies of a book or DVD to do a side-by-side comparison of textures and precise colour matching. Or have the equipment to tell apart a CRI 95 LED bulb from a CRI 80 bulb in the same housing. Or tell name-brand nail polish from generic in an identical bottle, or a genuine Apple charger from a good clone.
Of course, my experience with Amazon in the UK is it's nowhere near as bad as AliExpress.
Sure, but I can't find the clothes I want at the mall, and I can on Amazon. The mall bookstores that used to exist only sold bestsellers.
The "bookstore" I like to browse these days is Goodwill. I sometimes bring home a shopping bag full of books, for only a few dollars. I've also bought many "grab bags" of books from Ebay. The Bellevue Public Library has a second hand bookstore attached, where people donate books and the store sells them. I've bought a large number of books from them, and the little old ladies who run it are always charming. Highly recommended!
There are a couple "Little Free Libraries" in my neighborhood and I regularly insert scifi in them.
Clothes are an entirely different thing to books
This article shows they are just leveraging underdog marketing appeal.
Some people don't mind giving up convenience (price, shipping time) to help their local bookstores. From the article:
"The vitality of our neighbors and neighborhoods depends on the ability of local businesses to thrive. We will not participate in undermining that vitality."Seriously, Amazon really was good once. Now I'd rather order a book from any competitor that cares about their customers. Much less hassle.
For example, for online searches (in the UK), I try Amazon, Wordery, and Waterstones.com -- but usually Amazon first. If they don't have something or for some reason I feel I need to look elsewhere, I try the others.
Interestingly, for old or hard-to-find books, many people in the UK use BookDepository.com and AbeBooks -- guess what, both are owned by Amazon.
(I try to make up by visiting my local Waterstones regularly and more niche bookshops like Daunt when I can, but of course during the pandemic that's gone out of the window).
I've got news for you, people want to order on a whim and have it arrive at their home the next day. If you don't offer that then people won't buy from you.
In many parts of the world overgrown local busybodies have destroyed "high streets" in attempts to monetize drivers and pad their CV; driving people away.