Ordering ahead usually comes down to dialing them up, giving my name and phone number and telling them I'd like the same as last time. They read it off to me to confirm, quote me a waiting time, and that's that. Start to finish, the call is probably less than thirty seconds.
Also, calling on the phone is not always easy; I often place orders on my phone while simultaneously on a work call, or putting my kid down for a nap, or doing something else where speaking is not easy.
I am confused as to how they are getting the money from you.
I, um, take it you don't do this often :-)
They all do delivery, and I pay online.
When I say "they don't do delivery", I mean the restaurant doesn't do delivery. DD or GH provide the service to you. But if you call the restaurant directly, they'll tell you they don't do it on their own.
Which was the context of this conversation ("Why don't people directly call the restaurants instead of using GH?").
I've been doing a lot of takeout as most days its my only trip out of the house
It must not be a problem because nobody asks me for payment info over the phone, whether its my first or 50th order to them
They could use a website or an app and accept secure payments there - that was the whole point of this thread from the start.