People think they're calling restaurants directly but Grubhub is getting a fee

Re:People think they're calling restaurants directly but Gru... by chrisseaton on Wednesday June 03, 2020 @05:26AM (#23401554)

What does the restaurant do if you or other people ordering over the phone don’t show up to pay?

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Re:People think they're calling restaurants directly but Gru... by tomc1985 on Wednesday June 03, 2020 @12:05PM (#23404986)

Eat the loss, I guess. Not sure what they could do besides asking for card over the phone (of which I am glad they dont)

It must not be a problem because nobody asks me for payment info over the phone, whether its my first or 50th order to them

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Re:People think they're calling restaurants directly but Gru... by chrisseaton on Wednesday June 03, 2020 @12:50PM (#23405572)

> Not sure what they could do besides asking for card over the phone

They could use a website or an app and accept secure payments there - that was the whole point of this thread from the start.

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Re:People think they're calling restaurants directly but Gru... by tomc1985 on Wednesday June 03, 2020 @07:56PM (#23410610)

My whole point is not everything needs an app. Phoning in to-go orders is one of those things that I would rather interact with a human with. There are too many ways automated ordering goes wrong and exactly 0 ways to fix it.

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Re:People think they're calling restaurants directly but Gru... by colejohnson66 on Wednesday June 03, 2020 @03:55PM (#23407911)

Same thing pizza places have done before apps: call back the number to remind them, and if they still don’t come, just eat the cost (and possible the food too).

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