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A comment on People think they're calling restaurants directly but Grubhub is getting a fee. Parent comment

Re:People think they're calling restaurants directly but Gru... by rahimnathwani on Tuesday June 02, 2020 @11:24PM (#23399347)
It's strange that they have to ask for those details. I wonder what software they use and why it doesn't look up the customer record based on caller ID, as soon as the phone starts ringing.
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Re:People think they're calling restaurants directly but Gru... by tomc1985 on Wednesday June 03, 2020 @01:30AM (#23400136)
What's funny is I have started to notice restaurants remembering my name when I give them my phone number. Perhaps their POS systems finally have some rudimentary CRM. So we're almost there!
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Re:People think they're calling restaurants directly but Gru... by wruza on Tuesday June 02, 2020 @11:50PM (#23399480)
Because it’s a phone and a software, and these are two separate tools?
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