Re:People think they're calling restaurants directly but Gru...
by tomc1985 on Tuesday June 02, 2020 @10:27PM
(#23399047)
Exactly. For most of my usual spots, someone picks up on the first ring, I place my order, they ask my name, and that's it
Re:People think they're calling restaurants directly but Gru...
by cortesoft on Tuesday June 02, 2020 @10:48PM
(#23399142)
One of the coolest parts of GH and DD, though, is being able to try a new restaurant without having to enter any new information.
Also, calling on the phone is not always easy; I often place orders on my phone while simultaneously on a work call, or putting my kid down for a nap, or doing something else where speaking is not easy.
Re:People think they're calling restaurants directly but Gru...
by rahimnathwani on Tuesday June 02, 2020 @11:24PM
(#23399347)
It's strange that they have to ask for those details. I wonder what software they use and why it doesn't look up the customer record based on caller ID, as soon as the phone starts ringing.
Re:People think they're calling restaurants directly but Gru...
by tomc1985 on Wednesday June 03, 2020 @01:30AM
(#23400136)
What's funny is I have started to notice restaurants remembering my name when I give them my phone number. Perhaps their POS systems finally have some rudimentary CRM. So we're almost there!
Ordering ahead usually comes down to dialing them up, giving my name and phone number and telling them I'd like the same as last time. They read it off to me to confirm, quote me a waiting time, and that's that. Start to finish, the call is probably less than thirty seconds.