ASUS will also straight up lie about their product specs.

I once bought a router off of them specifically because it supported WPA2 Enterprise, but when I tried to tie it into my RADIUS server I kept running into weird issues. When I contacted support they said they only supported WPA2 Enterprise on the 2.4ghz band, not the 5ghz one. I pointed out that this wasn't said anywhere, but they claimed they were truthful because it does support the feature.

But of course now Ubiquiti has silently added a “feature” that phones home with telemetry data. Does that count as a bait and switch?

After much outcry they have reversed this decision, but it’s not encouraging. One of the employees was very dismissive of concerns on the Ubiquiti subreddit.

I steer clear of Ubiquiti because I still remember something about them not providing source for the GPL code they were using. Unsure if that was resolved but it stuck with me.

I have found Mikrotik to make nice hardware with a full set of enterprise features, and mostly cost less than even the "prosumer" stuff from the big brands.

God damn. I'm disappointed because I went through a series of awful routers (TP-Link, D-Link, Netgear) and the Asus one is the first thing that actually works well. I've got some other Asus hardware I'm really happy with, so I was starting to warm up to them.

I was pretty happy with several Asus routers. Tomato firmware worked on them. After the FCC pushed mfgs to block third party firmware, it wasn't so good... my current higher end Linksys is ok, but will probably go Ubiquity next round when Wifi 6 (ax) becomes more common for actual devices.

Routers at least are easy-ish to pick. I just look up the specs of the chipset inside that specific revision of the model (yeah, bit of a pain), and make sure it works with OpenWRT or some other custom firmware. Stock firmware often doesn't even use all the features (although some have the opposite problem, due to closed source chipset drivers, like Broadcom's HW accelerated NAT).

My former employer (a Fortune 500 company) buried the mostly terrible reviews on Glassdoor for our division by merging them with the parent company...