> You can also pay for GSuite for your own domains for better controls and support levels.

As a reseller of GSuite I can tell you this is plainly wrong. Support is virtually nonexistent for paid GSuite (by this I mean, it's the same outsourced team with no escalation path to anyone in engineering). Avoid at all costs for a business.

Thanks for the input but we run on Gsuite and haven't had a single problem compared to Office 365 which locked us out repeatedly because some rep in some outsourced support center wasn't available.

The reality is every provider is both good and bad, and you're unlikely to get any major support unless you're the CTO of a major corporation.

There's a big difference in moving from one provider to another (and having less problems) vs claiming that there's better support to be had with the paid version of gmail (compared to it's free offering).

I can't think of any product or service where you dont get better support after paying. Can you?

Question: do you expect escalation to a member of the engineering team as part of standard support for any piece of large enterprise software? Like Microsoft, Oracle etc?

No.

The small engineering team of 5 people can't properly deal with more than say 1 support request per day (since any request getting to that level is almost certain to require adding/modifying a feature or the way the product works).

Gmail has 1 billion users. That means fewer than 1 in 3 million people can have a support request that gets through to the engineering team without overwhelming them.

I think it is incredibly easy now-a-days. Check out https://mailinabox.email or https://mailcow.github.io/mailcow-dockerized-docs/ (https://mailcow.email)

Mail-in-a-box user here. It's incredibly easy to set up your own email server these days, yes, but it's practically impossible to have your emails pass the Gmail/Outlook/etc spam filters and actually arrive at your recipient's inbox.

Hmm, that's really curious to me. Once I had DMARC, DKIM, SPF set up properly, I only had an issue with my IP being on a spamhhaus blocklist.

Super easy to remove from the blocklists.

What is spam filtering and deliverability like?

mailinabox doesn't really have any, but mailcow's is great. RSPAMD is really easy to use.

I am not entirely sure what you mean by delivery?

For the record, I have a paid business GSuite account for our household, and my purchase history was out there as well.

I have a paid business gsuite for my personal mail also, but my purchase history was blank. Weird.

I actually would like to turn it on if I could... I have labels and filters set up on Gmail to try and do the same thing but having google do it for me would be great.