Re:Google Gmail purchase history can't be deleted
by joshuamorton on Sunday July 07, 2019 @02:56AM
(#20373903)
Question: do you expect escalation to a member of the engineering team as part of standard support for any piece of large enterprise software? Like Microsoft, Oracle etc?
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Re:Google Gmail purchase history can't be deleted
by londons_explore on Sunday July 07, 2019 @09:32PM
(#20379252)
No.
The small engineering team of 5 people can't properly deal with more than say 1 support request per day (since any request getting to that level is almost certain to require adding/modifying a feature or the way the product works).
Gmail has 1 billion users. That means fewer than 1 in 3 million people can have a support request that gets through to the engineering team without overwhelming them.