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Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by ellard on Friday September 07, 2018 @03:05PM (#17936837)
Validity of a complaint is also a hard problem to solve as it's mostly one's word against another. Crafting a well-worded negative review isn't difficult and there's been enough anecdotal stories from systems such as Yelp where a customer will threaten to leave a horrible review on a business if they don't cater to their every whim that using one valid-looking review to remove a driver would also be seen as unfair.

The number of negative reviews serve as a way to help strengthen the signal that a driver is truly "bad" in some way. Of course, the quality of those reviews should also be taken into account.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by WorldMaker on Friday September 07, 2018 @05:40PM (#17937887)
It's absolutely a hard problem, but I think it's one that we _need_ to solve. Quantity is too easy a solution, too easily gives us a false sense of security, and we've let that be a default for too long, collectively having just about stopped there.

So yes, I don't have any easy answers. I think this a problem for our industry, and probably one we need to collectively solve sooner than later, giving how antagonists are using our systems against us.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by losteric on Friday September 07, 2018 @10:21PM (#17939038)
I think some form of government-backed authentication is inevitable for the commercial web... digital drivers licenses. Maybe that'll finally get us off social security numbers too.

Not something I want to see or use, but I think it's the only way to go about review-backed sites like Yelp or Uber. It's impossible to generally validate statements, but at least a persistent identity lets services decide whether to trust the person.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by markdown on Friday September 07, 2018 @05:46PM (#17937916)
What about having a "black box" in the vehicle that records audio and deletes itself within an hour of the ride if either party doesn't flag the ride to Uber/Didi?
Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by TylerE on Friday September 07, 2018 @06:50PM (#17938251)
Dead people can’t file complaints
Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by markdown on Friday September 07, 2018 @11:56PM (#17939323)
This is about flagging unacceptable behavior and removing bad drivers way before someone is murdered. In the Didi cases, the drivers had already had multiple reports against them. The reports weren't taken seriously because they were basically hearsay.

Anyway, why even bring that up if the solution is just to store the ride audio for a bit longer.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by romwell on Friday September 07, 2018 @06:24PM (#17938125)
>Validity of a complaint is also a hard problem to solve as it's mostly one's word against another.

Ah, if only in the year of 2018 there existed a way to verify what kind of interaction happened during each ride.

Perhaps in a form of a phonograph record, or similar, that could be engaged when the ride starts.

If only.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by baby on Friday September 07, 2018 @07:53PM (#17938518)
If only we didn't care about privacy.

If only.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by losteric on Friday September 07, 2018 @10:32PM (#17939069)
For the past 3 years, every yellow cab I have ridden has had an always-on camera.

I like it. If I wanted privacy I would call a friend or drive myself... cabs are for convenience. Security footage protects both drivers and riders from abuse, which translates to lower costs and greater availability.

Cab companies like Uber already track routes and riders, that's the valuable and privacy-sensitive information... security footage? Doesn't add much.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by romwell on Friday September 07, 2018 @09:53PM (#17938954)
Right, because public transportation is totally where we have expectations of privacy.

I take it you never go shopping either; if you do, I have bad news for you.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by GW150914 on Friday September 07, 2018 @07:56PM (#17938534)
If only we didn't care about privacy.

In someone else’s car with a perfect stranger? I truly don’t care about privacy in that situation, and having an expectation of privacy there is delusional. In my car, I want the option for as much privacy as being surrounded by windows in a public space allows, but the whole point is that this would not be my car.

Come on.

Re:Beleaguered Didi Is Said to Lose $585M in Just Six Months by orcs on Saturday September 08, 2018 @01:35AM (#17939588)
If I was one of these drivers damn right I'd have CCTV cameras in my car. It's not just malicious reviews they have to worry about, potentially they have to worry about malicious complaints to the police too.