The number of negative reviews serve as a way to help strengthen the signal that a driver is truly "bad" in some way. Of course, the quality of those reviews should also be taken into account.
So yes, I don't have any easy answers. I think this a problem for our industry, and probably one we need to collectively solve sooner than later, giving how antagonists are using our systems against us.
Not something I want to see or use, but I think it's the only way to go about review-backed sites like Yelp or Uber. It's impossible to generally validate statements, but at least a persistent identity lets services decide whether to trust the person.
Anyway, why even bring that up if the solution is just to store the ride audio for a bit longer.
Ah, if only in the year of 2018 there existed a way to verify what kind of interaction happened during each ride.
Perhaps in a form of a phonograph record, or similar, that could be engaged when the ride starts.
If only.
If only.
I like it. If I wanted privacy I would call a friend or drive myself... cabs are for convenience. Security footage protects both drivers and riders from abuse, which translates to lower costs and greater availability.
Cab companies like Uber already track routes and riders, that's the valuable and privacy-sensitive information... security footage? Doesn't add much.
I take it you never go shopping either; if you do, I have bad news for you.
In someone else’s car with a perfect stranger? I truly don’t care about privacy in that situation, and having an expectation of privacy there is delusional. In my car, I want the option for as much privacy as being surrounded by windows in a public space allows, but the whole point is that this would not be my car.
Come on.
What's preventing anyone who doesn't like you from getting you fired?
Yes, establishing due process is hard, but "X% of respondents complain" has never been a due process (it hurts people when it takes too many complaints to fix the thing [and sometimes with things like harassment and murder One is already too many complaints], and it hurts people when it is easy to get X% from a mob). We need to get out of the mindset that just because computers are great at tabulating quantity and numbers are "objective" that doesn't make that the right process, and certainly doesn't make that the due process.
Absolutely, too, we should include workflow steps like "extra monitoring/background checks" in our processes. Often those get ignored because they likely require people/labor and when designing systems we don't always want to include those elements.
Quantity !== Veracity
Quantity is a metric that is easy to program and to understand for systems design, so we use it as an easy stand in, but we need to get better at finding Quality, not Quantity.