IT actually exists to help ensure people can do their job, and do their job faster. As a general goal, I like to learn about people's business processes for the exact purpose of seeing how our IT environment can be improved to expedite their work.

And having five browsers on a PC doesn't make it easier for end users. I have no problem dealing with five browsers, but I get a lot of complaints from people when they open link A in browser B and link C in browser D and don't understand why things don't work.

You may have experienced poor IT departments in the past, or thought you experienced poor IT departments because you didn't understand the other considerations in play, but that's hardly an excuse to assume any given IT choice is some sort of attempt to prevent employees from doing their jobs.

That's a faulty assumption right there. Usually, people providing workers with their computers and software have limited idea what those workers actually need to work efficiently. This works out fine when workflows are defined so well a trained monkey could do the job, and fails miserably when the worker needs any sort of creative control over their workflow or work output (programmers, designers, all sorts of engineers and technicians, etc.). Most corporate work is probably closer to monkey level than to creative level, but enterprises love to do company-wide policy changes, making all work conform to lowest common denominator.

> You may have experienced poor IT departments in the past, or thought you experienced poor IT departments because you didn't understand the other considerations in play, but that's hardly an excuse to assume any given IT choice is some sort of attempt to prevent employees from doing their jobs.

I've experienced one competent IT department in my life, and their best quality was helping shield our programming team from policies like application whitelisting or limiting admin access, that they were forced to deploy company-wide. For other IT departments I dealt with, most of their actions were explainable if viewed through the lens of caring about the infrastructure to the extreme - that is, "if no one uses it, no one will break it" approach.

You accuse me of making a "faulty assumption" about my own environment, and then proceed to assume that you can speak for most/all IT environments.

When I state "if you need Chrome, we'll provide Chrome", that's true of my environment. It's also true of my environment, if we don't provide Chrome, and you find a way to install it yourself, you'd be violating policy, and barring the casual mistake of not knowing that, potentially referred to HR. Obviously, in the ideal "don't need to involve HR" case, we just make sure you can't install it.

Now, what isn't just true of my environment, but true of all environments, is that users installing random web browsers is incredibly dangerous, and something every IT department should be preventing if they own the hardware. I don't think that's even a controversial statement, I'm confused why it's being treated like one.

Software developers often didn’t bother testing or ensuring that their software would install (or even run properly) without admin rights.

Mechanics bring their own tools frequently but their employers don't try to repo their personal vehicles just because the mechanic used the same tools at home and at work

Even in a BYOD environment, an organization should be ensuring any devices granted access to resources are appropriately patched and secured.

It's a bit shady to make it 'automatically the default browser'. But that is a problem with the OS. An installer shouldn't be able to make that choice for the user.

Microsoft can never let the marketing people stop having control and ruining their products. They are trying to make it more useable and user friendlier, but it's funny seeing the push back within the product.

Windows 10 telemetry is a great example: They shot themselves in the foot PR-wise on an otherwise excellent operating system, chasing a pile of metadata that won't really be significantly more useful than what they get from people who voluntarily agree to be Windows Insiders. There isn't a good business case for preventing people from shutting off error reporting, and it's had a huge impact on mitigating all of their other efforts to repair their image.

It's a shame, really, because Windows 10 is a decent OS, and it fixed most of the issues with 8.

It doesn't matter how much goodwill a specific department might have, power struggle and department differences always end up impacting it.