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Re:Estonia plans to become a free public transport nation by jdietrich on Saturday May 19, 2018 @08:18AM (#17107589)
Buses are a hard problem.

In the UK, most of the bus network was in public ownership until the 1980s. The Thatcher government deregulated the bus industry, allowing any operator to run bus services and set their own routes and timetables. This greatly increased the level of competition on popular and profitable routes, but it also created the problem of cherry-picking.

The new private operators didn't bother with unprofitable but socially-valuable routes, which local governments felt obliged to serve or subsidise. The most profitable routes often became massively oversaturated, with competing operators engaging in "bus wars" in an attempt to dominate that route and force out the other operators.

https://en.wikipedia.org/wiki/Bus_deregulation_in_Great_Brit...

Re:Estonia plans to become a free public transport nation by humanrebar on Saturday May 19, 2018 @09:56AM (#17107912)
> The new private operators didn't bother with unprofitable but socially-valuable routes, which local governments felt obliged to serve or subsidise.

For what it's worth, local governments in the U.S. don't feel all that obligated. Just because something is public doesn't mean that it looks out for the little guy all that well.

Re:Estonia plans to become a free public transport nation by emodendroket on Saturday May 19, 2018 @02:15PM (#17109019)
Local governments often fail their poorest citizens, but unlike for-profit companies, they in principle exist to serve all of their citizens, not to line the pockets of their owners. Private companies neither have nor pretend any such mission.
Re:Estonia plans to become a free public transport nation by dnautics on Saturday May 19, 2018 @05:57PM (#17109933)
How do you enforce that principle?
Re:Estonia plans to become a free public transport nation by emodendroket on Saturday May 19, 2018 @06:18PM (#17110021)
While it's far from flawless, that is the point of having a democratic process.
Re:Estonia plans to become a free public transport nation by chibg10 on Saturday May 19, 2018 @08:57PM (#17110580)
Right it's such an effective system it produced Donald Trump to take the role as the world's most important person.
Re:Estonia plans to become a free public transport nation by emodendroket on Saturday May 19, 2018 @11:15PM (#17110981)
What's your point? Would you prefer to be ruled by Jeff Bezos and the Walton family without the semblance of checks on their power?
Re:Estonia plans to become a free public transport nation by dfee on Saturday May 19, 2018 @10:03AM (#17107930)
Excellent generalization about the 89,004 local governments in the US. https://www.census.gov/newsroom/releases/archives/government...

Also, is your comparative perspective based on time living under multiple local UK governments, too?

Re:Estonia plans to become a free public transport nation by dzhiurgis on Sunday May 20, 2018 @01:27AM (#17111383)
Holy cow, it means 89 thousand different bus orders.
Re:Estonia plans to become a free public transport nation by ChristianBundy on Saturday May 19, 2018 @11:18AM (#17108213)
Rethink this.
Re:Estonia plans to become a free public transport nation by dfee on Saturday May 19, 2018 @12:12PM (#17108461)
No. I’ve actually lived in both.

Also, it appears(?) the parent comment to my initial comment was adjusted.

Re:Estonia plans to become a free public transport nation by gkya on Saturday May 19, 2018 @12:44PM (#17108614)
They deal with that nicely for railways, where if you want to operate some profitable lines, you're obliged to operate some infrequent lines too. Wonder why they did not do the same with the buses too.
Re:Estonia plans to become a free public transport nation by askvictor on Saturday May 19, 2018 @06:21PM (#17110031)
I've never understood how railways can be privatised; it's a natural monopoly. I can't decide I want to compete with this rail line and build my own rail line (at least in most circumstances). And a London-Edinburgh line is not in competition with a London-Newcastle line.
Re:Estonia plans to become a free public transport nation by gkya on Saturday May 19, 2018 @07:54PM (#17110394)
I'm not from the UK so maybe I am mistaken but AFAIK the railways belong to the govt but they outsource the operation of them and of trains, stations etc. And if they limit operation times too (so that you get some certain amount of time then everybody bids), I think that is a good model.
Re:Estonia plans to become a free public transport nation by askvictor on Sunday May 20, 2018 @02:04AM (#17111457)
This is how it works in Melbourne (actually, there is now a single company that runs the entire Metropolitan railway). Initially they split it into two companies each running half the city because competition. Because a train line on the east side of the city can compete with a train line on the west side. Now a single company runs both halves. I can't see how this is better than the government just running it.
Re:Estonia plans to become a free public transport nation by closeparen on Saturday May 19, 2018 @07:57PM (#17110410)
I’m not sure it’s a feature that public transit agencies allow popular commuter routes to become ridiculously overcrowded by siphoning off the funds for fare subsidies and mostly-empty buses no one wants. My government for a while was clearly trying to shift the incentives to favor bus over car commuting, but half the time the bus was so full that the driver wouldn’t even let me try to get on. The agency was not out of money. Instead, it had spent the money on a new route from nowhere to nowhere that passed my apartment every 10 minutes and was consistently empty, while at the same time downsizing the vehicles used on commuter service.
Re:Estonia plans to become a free public transport nation by varrock on Saturday May 19, 2018 @10:35AM (#17108037)
How would you define socially valuable routes?
Re:Estonia plans to become a free public transport nation by barrkel on Saturday May 19, 2018 @10:42AM (#17108069)
Elderly, parents who can't afford cars, are two big users of public transport. Enabling old people and the people raising the next generation to e.g. buy groceries and visit the doctor would normally be considered socially valuable.
Re:Estonia plans to become a free public transport nation by savanaly on Saturday May 19, 2018 @03:57PM (#17109459)
The problem then is that those people don't have enough income, not that the price of buses to them is too high. If it's hard to provide the service to them, the price should be correspondingly higher to discourage use of the bus except when it would be efficient to use it. Yes, even by those protected classes. If they need it so desperately badly, that means they would be willing to pay the higher price. If there's simply no money in their budget to pay for it and we as a society judge their welfare to be lower than what we would like as a result, it means they need more money, not that the pricing system needs to be messed with.
Re:Estonia plans to become a free public transport nation by jdietrich on Saturday May 19, 2018 @04:28PM (#17109591)
>If it's hard to provide the service to them, the price should be correspondingly higher to discourage use of the bus except when it would be efficient to use it.

You've got the economics completely backwards. Running a bus route has a fixed cost; where the fares collected fall short of that cost, it may be necessary to subsidise that route. You actively want to encourage more people to use that route, because it reduces the level of subsidy necessary. People who find the route merely convenient help to fund the service for people who vitally need it.

Bus subsidies are often remarkably cheap on a per-journey basis, because the service would only be modestly unprofitable without the subsidy. Paying a few pennies per passenger to make a service profitable is vastly cheaper than paying for taxis to ferry all of those people to their destination.

Re:Estonia plans to become a free public transport nation by dzhiurgis on Sunday May 20, 2018 @01:30AM (#17111394)
At some point something like Uber pool must be more efficient.

Some smaller, more efficient buses should be also employed.

Re:Estonia plans to become a free public transport nation by AlexCoventry on Saturday May 19, 2018 @10:25PM (#17110837)
Market forces should serve society, not the other way around, and humane societies value more than simple efficiency.

If market forces aren't aligned with social values, it's sensible to use a different resource-allocation mechanism.

Re:Estonia plans to become a free public transport nation by dogma1138 on Saturday May 19, 2018 @01:17PM (#17108750)
For the most part routes that connect people with people and routes outside of normal commuting hours.

This isn’t about socioeconomics if anything poor neighborhoods would have more people commuting via buses than richer ones that can afford petrol, parking and rail passes.

What bus operators like is predictable routes even if you fill only 4 busses between 8-9am and again between 5-6pm it’s a very good route because it’s bother predicable and that most of your users would likely buy seasonal tickets.

So essentially routes that connect people to places are very attractive but routes that connect people to people are not.

This means that there would be much fewer routes that connect neighborhoods directly especially within the same socioeconomic level which forces many people to change at a city center or at any other service hub to get to their destination.

This also affects commuting routes outside of rush hours and especially night buses.

Re:Estonia plans to become a free public transport nation by ToFab123 on Saturday May 19, 2018 @05:04PM (#17109728)
If the bus company is owned by the government many of the issues you point to does not exist
Re:Estonia plans to become a free public transport nation by dogma1138 on Saturday May 19, 2018 @11:13PM (#17110972)
That’s not true. Governments are not immune to market forces unless we’re talking about totalitarian planned economies.

Governments have limited resources and so they’ll focus and optimize their spending to maximize efficiency and the same reason a bus route would be unattractive to a for profit operator would likely force a non for profit one to direct their attention somewhere else.

The best way is usually forcing the for profit operators to bid on whole regions rather than individual routes and mandating minimum service levels across the board which would prevent operators from running a bus once a day and calling it a served route.

The only way in which a government run transportation provider would not experience this issue is if the people are aware of it and are willing to pay the extra money in taxes to cover the costs of running unprofitable routes and would actively lobby their governments to spend that extra money on exactly that which isn’t likely.

Re:Estonia plans to become a free public transport nation by kasey_junk on Saturday May 19, 2018 @10:42AM (#17108065)
Those that serve poor neighborhoods?

Those that connect underserved communities?

Those that enabled the educational improvement of the population?

Re:Estonia plans to become a free public transport nation by jdietrich on Saturday May 19, 2018 @12:13PM (#17108466)
An example from my local area is a bus route connecting deprivedNeighbourhood with largeIndustrialSite, with the timetable arranged around the shift patterns of the employers on that site. It doesn't have enough passengers to be profitable, but most of the passengers would be unemployed if that route didn't exist.
Re:Estonia plans to become a free public transport nation by Eridrus on Saturday May 19, 2018 @01:02PM (#17108682)
> It doesn't have enough passengers to be profitable, but most of the passengers would be unemployed if that route didn't exist.

I highly doubt that. People carpool. NYC has dollar vans which serve underserved communities at lower cost than the state.

Providing subsidized bus routes to work is basically subsidizing employers who employ these people.

Re:Estonia plans to become a free public transport nation by jdietrich on Saturday May 19, 2018 @01:33PM (#17108825)
>I highly doubt that.

I can only assume that you've never been poor, because lack of transport is a massive obstacle for people struggling to get or stay on the bottom rung of the employment ladder. The world is a very different place if you're on the breadline - quite minor issues can become crises if you just don't have any spare money to fix them.

How do you get to the job interview if you can't afford a taxi? How do you carpool if you've only just started the job and don't know anyone who works there? What do you do if your shift pattern changes and you can't get a ride any more? What do you do if the person giving you a ride quits or gets fired? What do you do if they lose their license for drink-driving or their crappy old car breaks down?

If there was a private bus operator ("dollar van") serving that route, the local authority wouldn't have to subsidise it.

>Providing subsidized bus routes to work is basically subsidizing employers who employ these people.

Yes, but what's so wrong with that? Running a subsidised bus route is a hell of a lot cheaper than paying unemployment benefits and dealing with the social costs of long-term unemployment. It'd be nice if those companies were willing to pay for it, but they clearly aren't.

Place A has a lot of unemployed people with low skills. Place B has a lot of low-skilled jobs. There's no public transport between place A and place B, so a lot of those unemployed people can't get to those jobs. Is it really so irrational for the local government to solve that problem?

Re:Estonia plans to become a free public transport nation by Eridrus on Saturday May 19, 2018 @02:02PM (#17108956)
I don't disagree that life is hard when you are poor, I think you're just not giving enough credit to the resourcefulness of people. People don't just roll over and die when you don't provide everything, they find ways to resolve their issues.

> If there was a private bus operator ("dollar van") serving that route, the local authority wouldn't have to subsidise it.

This assumes the government isn't actively trying to shut them down because they're unlicensed and the licensing system is excessive.

> Place A has a lot of unemployed people with low skills. Place B has a lot of low-skilled jobs. There's no public transport between place A and place B, so a lot of those unemployed people can't get to those jobs. Is it really so irrational for the local government to solve that problem?

I think this situation with a bunch of people sitting around unemployed because they can't get a ride and then suddenly getting jobs because you add an (unprofitable, i.e. underutilized) bus route is a contrived example.

I also think you would probably do better by subsidizing these people directly (e.g. through transport vouchers or just direct payments), rather than having the local government running an unprofitable route.

Re:Estonia plans to become a free public transport nation by jdietrich on Saturday May 19, 2018 @04:12PM (#17109528)
>I don't disagree that life is hard when you are poor, I think you're just not giving enough credit to the resourcefulness of people. People don't just roll over and die when you don't provide everything, they find ways to resolve their issues.

That's a really weak excuse for not helping people in need. The continued existence of unemployment, poverty, bankruptcy and suicide demonstrate that some people don't find ways to resolve their issues.

>This assumes the government isn't actively trying to shut them down because they're unlicensed and the licensing system is excessive.

My original comment was in the context of the UK. I have no idea what the situation in the US, but it's incredibly straightforward to legally start a bus route over here. To start a local route, the only significant administrative hurdle is a ten-page form and a £60 ($80) application fee. It's entirely feasible for a small company to open a new route with one vehicle.

>I think this situation with a bunch of people sitting around unemployed because they can't get a ride and then suddenly getting jobs because you add an (unprofitable, i.e. underutilized) bus route is a contrived example.

It definitely isn't. Here are some case studies to prove it:

https://www.jrf.org.uk/sites/default/files/jrf/migrated/file...

>I also think you would probably do better by subsidizing these people directly (e.g. through transport vouchers or just direct payments), rather than having the local government running an unprofitable route.

We already do that through a variety of means, but other transport options can be prohibitively expensive to support and there is a very significant administrative burden associated with means-tested benefits. Subsidising a bus route can be quite inexpensive on a per-journey basis, because the local authority only needs to cover the shortfall between fare revenue and the cost of running the service. Subsidised bus schemes can also provide broader benefits in terms of access to healthcare and social inclusion - a subsidised bus taking a low-income worker to their job may also take a young mother to a doctor's appointment, an elderly person to a social club and a disabled person to the shops.

Re:Estonia plans to become a free public transport nation by Eridrus on Sunday May 20, 2018 @12:14AM (#17111176)
I had a look at your case study pdf, and I'm not really seeing it as strong support; there was a quote about lack of transport to work, followed directly by:

> Obviously, Cornwall is a rural county and more likely to experience poorer levels of public transport provision. In the Walsall study, which is clearly more representative of conditions in an inner-urban area, one officer felt that it was less to do with the lack of transport provision and more to do with people’s willingness to travel outside the immediate area

The next section which sites lack of links from areas of "high unemployment to key employment sites" is also talking about Cornwall again.

I actually like public transport, I just think your initial comment was an exaggeration.

Re:Estonia plans to become a free public transport nation by emodendroket on Saturday May 19, 2018 @02:13PM (#17109000)
> Providing subsidized bus routes to work is basically subsidizing employers who employ these people.

I will be very surprised if you can point to any prominent public figure who wants to slash publish transportation but also wants to increase the minimum wage or provide more welfare or whatever alternate means of helping the poor you feel wouldn't be an employer subsidy.

Re:Estonia plans to become a free public transport nation by mantas on Saturday May 19, 2018 @03:54PM (#17109444)
More importantly - those that connect people at unpopular times. Everybody wants to serve rush hour. Nobody wants to do early morning or late night routes that are as important. Otherwise people drive drunk, walk unsafe routes (e.g. on highway)... Or just have simple social life that ends at the single local bar.
Re:Estonia plans to become a free public transport nation by jlebrech on Saturday May 19, 2018 @04:58PM (#17109709)
they should redesign the whole lines so that they have to most coverage. so that people on average are around 500m walk from the nearest bus stop, and also making sure stop aren't too close so busses don't make too many stops.
Re:Estonia plans to become a free public transport nation by closeparen on Saturday May 19, 2018 @08:00PM (#17110418)
Most US bus systems have a strong bias towards coverage and are learning that utilization gets better if they instead discard coverage in favor of frequency. Having a bus stop nearby isn’t worthwhile if it comes once an hour. Those people will drive anyway. Better to provide an actually compelling alternative to a subset of the city than a worthless alternative to all of it.
Re:Estonia plans to become a free public transport nation by jlebrech on Sunday May 20, 2018 @03:42AM (#17111694)
I think coverage would promote frequency, you don't have to go down every street, just enough blocks away for everyone.
Re:Estonia plans to become a free public transport nation by Tuna-Fish on Saturday May 19, 2018 @09:48AM (#17107888)
> The new private operators didn't bother with unprofitable but socially-valuable routes, which local governments felt obliged to serve or subsidise.

That's exactly how it should be. A lot of people have the idea that bus operators should be forced to drive the unprofitable routes in order to be allowed to drive the profitable ones. This would work if buses were literally the only way to get around. Since they are not, what it does is drive up the cost of public transport and make it less appealing. In Finland, it eventually caused the prices to rise so high, that it was generally cheaper to drive. This is socially disastrous.

If there is a route that is not profitable to run, you should not expect a company to run it. The free market should manage the profitable routes, and drive down the prices as low as they can go. Any socially valuable routes on top of those should be subsidized out of the taxes of the people they provide value to.

Re:Estonia plans to become a free public transport nation by marksbrown on Saturday May 19, 2018 @10:00AM (#17107924)
1. Bus passengers are not rational actors in the free market. They'll get on the first available. In routes with multiple services consumers will prefer to just buy a ticket like 'system one' in Manchester. 2. Frequency and reliability of service on a long term encourages take up. London has Overground trains run every 15 minutes regardless of user take up. Bus companies can't or won't offer service like that. 3. Bus users are poorer. Those of us who can afford to opt out of the market do so. That encourages decline. Externalities like air pollution, community access for the elderly are left to local government despite lack of political will or capital.

Essentially I believe public transport should be encouraged as a common good that pays dividends in society as a whole.

Re:Estonia plans to become a free public transport nation by Tuna-Fish on Saturday May 19, 2018 @10:18AM (#17107982)
> 1. Bus passengers are not rational actors in the free market. They'll get on the first available.

Strongly disagree. That may be true if there is no good way of getting information, but once there is a website/app that lets you enter your source, destination and departure time, and which clearly lists all the options with their prices, people do effectively shop around and make rational choices about their routes. This has been shown to work pretty well in Finland.

Re:Estonia plans to become a free public transport nation by amaccuish on Saturday May 19, 2018 @10:37AM (#17108044)
Not anywhere else I know, and I've lived in many places. 99% of the time people get on the first bus that arrives. Only if it's their commute bus might they look at times and prices. The free market really doesn't work well with public transport, as shown by the mess that is our train system (UK).
Re:Estonia plans to become a free public transport nation by ChrisSD on Saturday May 19, 2018 @11:30AM (#17108258)
The UK train system isn't exactly a free market. The trains and tracks are all owned by the government. The government also decides who gets the contract to operate trains.
Re:Estonia plans to become a free public transport nation by amaccuish on Saturday May 19, 2018 @12:26PM (#17108531)
True, but I don't see how you can have a "free market" on a train track otherwise. You've got to schedule trains, you can't have them coming and going as the market reorganises. And there's little possibility of choice, there's usually only one reasonable route to get somewhere, people don't want to add 6 hours of their journey time, to go via an alternative route.
Re:Estonia plans to become a free public transport nation by gsnedders on Saturday May 19, 2018 @04:34PM (#17109611)
There are competing operators in various places in Europe, the UK included.

The clearest example is probably Hamburg-Köln-Express in Germany, which operates trains that take around the same time as the state-owned incumbent (DB Fernverkehr), but on older rolling stock for a lower price.

The hard part is "how do you divide up the capacity on the infrastructure", but this is a problem that has clearly existed throughout the EU since 2007 (when there's been open access freight operators), though has in reality existed much longer (most international services, for example) hence track access and allocation being the subject of an EU directive all the way back in 1995.

Re:Estonia plans to become a free public transport nation by walshemj on Saturday May 19, 2018 @04:22PM (#17109570)
And another issue if you subsidise pensioners etc the bus companies adjust their routes and times to suit that demographic and also increase the fares for all the other which sucks if say your a cleaner who works in the evening.
Re:Estonia plans to become a free public transport nation by hokus on Saturday May 19, 2018 @01:20PM (#17108767)
Let me debunk that for you.

We want a system optimized for transportation. We do not want a system optimized for wealth extraction.

Say someone is buying a house. He will look for the stuff he needs. If they have kids that have to go to school or if they cant drive for some reason they look at the bus and train schedule and kinda expect that service to be there the next month.

How you imagine it actually doesn't happen. You don't get a substantial number of people with kids, old and disabled people moving to an area without public transport so that you can move in for the killer profits. Even if there is a bus it would be unreliable if profit rather than transportation is the goal.

Its just like we don't wait until the entire region smells like human poop before we put the sewers in. Oh and no more internet and electricity for you! You are just not using enough of it to be relevant compared to urban centers!

Meanwhile in the already overly crowded city centers real estate prices will explode and force families to live in tiny single room apartments. From a strict profit driven perspective utopia is now happening!

Re:Estonia plans to become a free public transport nation by Tuna-Fish on Saturday May 19, 2018 @05:01PM (#17109717)
> Let me debunk that for you.

Then why not debunk something I said instead of going off on a weird tangent that is orthogonal to it?

> We want a system optimized for transportation. We do not want a system optimized for wealth extraction.

Agreed.

> Say someone is buying a house. He will look for the stuff he needs. If they have kids that have to go to school or if they cant drive for some reason they look at the bus and train schedule and kinda expect that service to be there the next month.

Agreed.

> How you imagine it actually doesn't happen. You don't get a substantial number of people with kids, old and disabled people moving to an area without public transport so that you can move in for the killer profits. Even if there is a bus it would be unreliable if profit rather than transportation is the goal.

Who spoke anything about killer profits? To put it simply, in my proposal any place that could be a competitive market would be one (so profits are driven as low as possible), while any place that could not be would be subsidized. Regardless, this is entirely orthogonal to my point.

What I railed against was the idea that public transport in areas with lots of demand should subsidize public transport in areas with low demand. This is an absolutely terrible idea, whether your public transport system is private or government-ran. It's bad, because it drives the cost of public transport up, and unless you ban private cars, it therefore also drives the incentive to use public transport down and the incentive to use a car up.

Instead, since we want to optimize for transportation, we should drive the cost of public transport as low as possible. Especially in areas with high demand, simply because as they have more people, they matter more in reducing emissions and traffic. And do note that as low as possible will be lower in areas of high demand than in areas of low demand. For this task, I propose using an open, competitive market. You might like a government-ran system better. I think either approach might work, although I prefer my version because it is less fragile. The important part is that not a penny of the fare prices paid by people in high-demand areas should go to subsidizing service to people living in low-demand areas.

Because having public transport in those low-demand areas is also socially good, any areas where a competitive market cannot work should probably have subsidized public transport. However, that subsidy should not come from other public transport, because that makes public transport worse where it matters and makes people drive cars instead, making traffic and pollution worse. If you look at my original post, I proposed subsidizing it from taxation.

Have I now repeated my point enough times that you have understood it? I'd have repeated myself less, but I thought it necessary since if you actually had bothered to go read my original post, instead of ad-libbing your favorite strawman on it, this entire post would not have been necessary.

Re:Estonia plans to become a free public transport nation by TulliusCicero on Saturday May 19, 2018 @09:50AM (#17107898)
The thing is, private transit has an incentive to go anywhere there's sufficient density of people. If buses don't want to go somewhere, it's probably because there aren't enough people to justify it there, which can be solved with zoning.

Sometimes there are other issues too, like too much crime, but even then there's still something for the government to solve that would make it profitable for private transit.

Re:Estonia plans to become a free public transport nation by rayiner on Saturday May 19, 2018 @10:08AM (#17107951)
Yes, and it should be this way for everything (bus routes, train lines, water, sewer, electricity, telecom, etc). The government should be the safety net, not the primary provider.
Re:Estonia plans to become a free public transport nation by willyt on Saturday May 19, 2018 @11:50AM (#17108354)
The market does take care of this. No one builds the second sewerage system or railway on the same route, it’s a terrible investment. The first mover gets a monopoly, price gouging happens, public complains and the government steps in. Currently we have private water companies in the U.K. they don’t have their own pipes and they are supplying the same water at nearly the same price, the actual water is provided by another private water company which owns the pipes and has a monopoly which has to be heavily regulated by the government. The result is choice of 10 different companies which charge between say £995-£1005 for the same thing, it’s not an efficient use of my time @ £60/hr to deal with the phone calls and paperwork needed to choose a supplier, it feels like I’m being forced to take part in a stupid game making a purchasing decision for something which is essentially exactly the same regardless of who I buy it from. The trouble is that infrastructure is often a natural monopoly. Countries that provide thier citizens efficient hassle free infrastructure increase thier productivity relative to other countries by reducing the bureaucratic load on citizens. Britain has private trains, electricity, water, phone networks etc. It doesn’t seem to be working very well, for example our rail ticket prices have increased faster than the rest of Europe, our train operating costs per mile are higher than state run systems in other comparable countries. In general our productivity is pretty low compared to other similar countries in Europe despite working some of the longest hours, maybe all the stupid phone calls from utility companies are one of the reasons why.