I think mileage may have gone up slightly but I'm still well below the norm.

Well, I guess AAA finally hit that "gap between your changes and the long term change in churn" for me. I dropped them for GEICO. But even before I left, I called them back and gave them a chance to match the GEICO quote. Their phone agent seemed to have no path in her script to consider or escalate this offer.

It sounds like we may need a catchy term for that gap you mentioned, the one where as a consumer I'm ready to jump but the alternatives (if any still exist) don't feel like they're worth the trouble. (I'm at that point with my cable internet provider.) Something like the "Recurry" or "Gamey Valley".

Be careful with iselect though, I think all their resellers use the same underwriter. I.E not real competitors.

We had little churn, if you stayed a customer after a slight rise, 90% stayed for the next slow rise.

Captive customers? Rubes?

Then, the inspector can buy the salvage car for pennies on the dollar, fix it, and sell it with a salvage title.

All these gimmicks work short term, until someone figures it out (like this article). But if everyone is doing it then it wouldn't make a difference I guess.

i.e. a collective labour and legal assistance group that has economy of scale and/or ML that's cheap enough for everyone and uses its userbase to collectively punish companies that uses belligerent gamifications against its customers by automating bill payments and underpaying every single bill by a small amount that makes it financially penalizing to resort to collection agencies etc.

A consumer protection equivalent of unions + zombie botnets.

But clients around generally clueless how to run businesses. So they either don't excersize their voting rights or they vote for incompetent managers.

One solution is cooperatives that have no operational assets and outsource everything. Then they still have bulk buying power.

The solution doesn't fix the problem, because the problem is that quality of business models just plain don't sample for customer goodwill - they measure sales metrics rather than feelings. So the sales metrics are gamed at the expense of the consumer feelings that create the metrics in the first place.

> Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships

It asks one question:

> How likely is it that you would recommend our company/product/service to a friend or colleague?

The wikipedia article provides more details including criticism.

Instead you often get people trying to game their local NPS scores; not quite the same problem, but similar.

The term you're looking for is "brand". Measuring a brand's value is much more difficult than measuring sales, but it's not something new that no company do.

But why would they favor that? They are intelligently blind.