Re:Coinbase: The Heart of the Bitcoin Frenzy
by Cthulhu_ on Thursday December 07, 2017 @06:55AM
(#15869297)
How do you do customer service when you get 100K new users / day though?
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Re:Coinbase: The Heart of the Bitcoin Frenzy
by pferde on Thursday December 07, 2017 @09:04AM
(#15870014)
That's easy - you outsource it to cheapest provider you can find, preferably to the other side of the planet.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by PeterisP on Thursday December 07, 2017 @09:47AM
(#15870365)
You charge the customers sufficiently so that you can (and do) hire a customer service person for each X new customers.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by jonwachob91 on Thursday December 07, 2017 @11:29AM
(#15871426)
... There is a lag between signing new customers and hiring competent customer service employees + training them. Just saying.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by simonebrunozzi on Thursday December 07, 2017 @03:05PM
(#15873555)
That's not what their VCs want them to do, unfortunately.