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Re:Coinbase: The Heart of the Bitcoin Frenzy by Cthulhu_ on Thursday December 07, 2017 @06:55AM (#15869297)
How do you do customer service when you get 100K new users / day though?
Re:Coinbase: The Heart of the Bitcoin Frenzy by pferde on Thursday December 07, 2017 @09:04AM (#15870014)
That's easy - you outsource it to cheapest provider you can find, preferably to the other side of the planet.
Re:Coinbase: The Heart of the Bitcoin Frenzy by PeterisP on Thursday December 07, 2017 @09:47AM (#15870365)
You charge the customers sufficiently so that you can (and do) hire a customer service person for each X new customers.
Re:Coinbase: The Heart of the Bitcoin Frenzy by jonwachob91 on Thursday December 07, 2017 @11:29AM (#15871426)
... There is a lag between signing new customers and hiring competent customer service employees + training them. Just saying.
Re:Coinbase: The Heart of the Bitcoin Frenzy by simonebrunozzi on Thursday December 07, 2017 @03:05PM (#15873555)
That's not what their VCs want them to do, unfortunately.