Re:Coinbase: The Heart of the Bitcoin Frenzy
by TeMPOraL on Thursday December 07, 2017 @06:55AM
(#15869291)
>> When it takes a public outcry on HN for a company to do their job, I no longer deal with such a company. Simple as that. I don't care if you raised $25 million - if you can't treat your users fairly, you deserve neither.
I wonder if that applies to Google too, the most famous company for which you need to get on the HN frontpage to actually reach someone there.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by Cthulhu_ on Thursday December 07, 2017 @06:55AM
(#15869297)
How do you do customer service when you get 100K new users / day though?
Re:Coinbase: The Heart of the Bitcoin Frenzy
by pferde on Thursday December 07, 2017 @09:04AM
(#15870014)
That's easy - you outsource it to cheapest provider you can find, preferably to the other side of the planet.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by PeterisP on Thursday December 07, 2017 @09:47AM
(#15870365)
You charge the customers sufficiently so that you can (and do) hire a customer service person for each X new customers.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by jonwachob91 on Thursday December 07, 2017 @11:29AM
(#15871426)
... There is a lag between signing new customers and hiring competent customer service employees + training them. Just saying.
Re:Coinbase: The Heart of the Bitcoin Frenzy
by simonebrunozzi on Thursday December 07, 2017 @03:05PM
(#15873555)
That's not what their VCs want them to do, unfortunately.
- https://news.ycombinator.com/item?id=6933360
- https://news.ycombinator.com/item?id=5427985
4 years ago they had a problem with customer service and the situation does not appear to have improved:
> When it takes a public outcry on HN for a company to do their job, I no longer deal with such a company. Simple as that. I don't care if you raised $25 million - if you can't treat your users fairly, you deserve neither.