We must not use the same Google.
Lack of available support is one of the most cited reasons for not buying Google hardware, especially their own Chromebooks.
As a bit of an outlier, Google Fiber's customer service has been stellar for me though.
I suspect it has to do with the kind of things I order, and where I'm located, but Amazon deliveries have always arrived within two days for me (sometimes one day). Exceptions being when I order stuff that is not eligible for prime, but I know that at the time of ordering. Their customer service has also been excellent in my experience.
That said, I haven't had a terrible experience with Google yet, but I've barely used their support. I'll find out soon, because my Google-purchased phone started the infamous bootloop the other day.
I wonder if that depends on a city. I have ordered probably over a thousand things from amazon over the years and it was late for 2 day delivery maybe once or twice. And customer service is also the biggest reason why I use amazon even if the price is higher. I know that I can online chat with someone within minutes and they solve my problem most of the time. I had issues with paid google g suite or whatever they call it now, account and I don’t want to deal with their non existent customer service again.
For what, specifically? Because this is the opposite of reality for everyone else.
Really? Amazon is often very late with Prime deliveries in my experience, only hitting the 2-day mark maybe 60% of the time. And when the miss the delivery (which I am paying $100/year for!!) there are no options presented for customer service or support, just "check back here in 3 days and if your package still hasn't arrived we'll present you with more options".
Meanwhile I can call Google any time and get great customer support for the products I pay for. I'd vastly prefer the Google delivery experience that I'd expect them to create compared to what Amazon Prime is now.