Yeah, cryptoz's experience goes totally against the grain with respect to all of my friend's and family's experience too. Although I do have issues with Prime from time to time, Amazon's customer service usually kicks me a discount or another month of Prime as recompense.

As a bit of an outlier, Google Fiber's customer service has been stellar for me though.

Yeah, all of my experiences with Amazon's customer service have been great. I usually have to Google the CSR chat link to find it, but I'd probably do that anyway.

Exactly my reaction. Google is known for having almost non existent customer support. Not just in products but also things like Google Cloud (before that App Engine). It works well and you are happy but if there's some issue with your site/app, getting in touch with a human being is almost impossible.

Or the same Amazon for that matter.

I suspect it has to do with the kind of things I order, and where I'm located, but Amazon deliveries have always arrived within two days for me (sometimes one day). Exceptions being when I order stuff that is not eligible for prime, but I know that at the time of ordering. Their customer service has also been excellent in my experience.

That said, I haven't had a terrible experience with Google yet, but I've barely used their support. I'll find out soon, because my Google-purchased phone started the infamous bootloop the other day.