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Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by dtran on Tuesday October 03, 2017 @06:29PM (#15396739)
> When asked by multiple lawmakers why Equifax set up this separate site, Smith said the company's main domain was not architected to process the enormous traffic the company knew would come its way after the announcement. In all, Smith said, the independent breach-response site has had 400 million consumer visits, which would have crumpled the main site.

Apparently they've never heard of subdomains, static pages, reverse proxies, and <insert many other solutions anyone on HN could come up with off the top of their heads>?

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by akg_67 on Tuesday October 03, 2017 @06:48PM (#15396855)
Most probably their marketing and legal team came up with the idea. Once the outcry blows over turn off the site and all incoming external links become dead. After a while general public will not remember and wouldn’t associate their main site with this incident through search. Legal might have encouraged to have two fully independent sites. I will not be surprised two sites belong to two separate legal entities. Just a speculation on my part considering how US corporate behave.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by speedplane on Wednesday October 04, 2017 @05:55AM (#15399308)
If the legal team came up with this idea, they need a new legal team. In house lawyers do not have to be technical experts, but they should know about cyber-squatting and DNS related fraud. This should have been in their wheelhouse.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by KekDemaga on Wednesday October 04, 2017 @06:55AM (#15399549)
The head of infosec was a music major so the head of legal probably has a degree in dance theory.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by dsfyu404ed on Wednesday October 04, 2017 @08:01AM (#15399845)
What your undergrad is in really doesn't mean anything if you've got experience, especially if you got it at a time when most schools didn't have cyber-security programs/concentrations within CS and CS was more closely aligned with math.

Some of the best infosec people I know have completely irrelevant degrees.

That said, I'm not trying to make excuses for Equifax. From what we know the head of infosec there was not qualified to do the job.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by adaml_623 on Wednesday October 04, 2017 @08:31AM (#15399958)
They could just deactivate the domain but leave it registered
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by renaudg on Tuesday October 03, 2017 @10:09PM (#15397779)
Never attribute to malice that which is adequately explained by stupidity, etc etc.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by johnhenry on Tuesday October 03, 2017 @11:57PM (#15398162)
Sometimes, legally the two are indistinguishable.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by speedplane on Wednesday October 04, 2017 @05:45AM (#15399271)
Yup, it's called "gross negligence", which often has the same legal implications of malice.

As an analogy, lending your car to a friend which turns out to have faulty brakes is negligent. But lending it to him when your mechanic told you the brakes don't work is probably grossly negligent, and will often have the the same repercussions as if you cut the brakes yourself.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by wmccullough on Tuesday October 03, 2017 @09:06PM (#15397567)
Without looking it up, I’ll throw my chips on the table that they offshore the majority of their IT.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by drieddust on Wednesday October 04, 2017 @12:00AM (#15398173)
That's just Horseshit. I have worked on both sides of the table and incompetence is equally widespread. However, vendors are not as bad as they seems to appear and employees are not as good as they seems to appear.

Most of the contracts nowadays have a penalty clause and a stated Service Level Agreements (SLA) around performing the vulnerability scan and closing the GAP within a stipulated time frame. Outsourcing companies might not be innovative but they don't like to lose money on failing SLAs.

Coming back to the issue of incompetence. I have often seen so called innovator of the just taking the credit for the work done by Vendor.

The way typical scenario rolls out is this. Senior management of of the company will throw a challenge to the senior management of Vendor. After a few discussions middle management of will assign the responsibility to their lowest level employees. After a lot of hard work when solution is in sight, all communication channels will be closed.

A few weeks later solution will be presented to their own management while keeping the vendor completely out of loop as if vendor was completely useless and they did all the hard work. Vendor will be presented as mindless robot who can just execute the instruction. Hell I have seen employees not even having the courtesy even the reword our solutions.

Incentives of employees are aligned with making the vendor look less effective or they themselves will be replaced at some point by their own higher management. I think its not their fault. It is just the environment where painting the vendor in positive color will be detrimental to employee's own job.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by dasil003 on Wednesday October 04, 2017 @01:08AM (#15398384)
I'm sorry this happened to you, it sucks to not get credit for your work. I think the explanation is simpler though.

There is no incentive to say either good things or bad things about a Vendor, the incentive is to keep the focus on the internal people that were involved, because recognizing internal employees is critical for morale and general team cohesion. Recognizing a Vendor's effort could potentially backfire and lead to bad blood internally (happens with consultants all the time) and is not really a priority because the engagement is based on a negotiated contract that is primarily driven by financial or expertise reasons, not the human elements.

The fact is, the Vendor is the one that should be worried about the morale of their own employees. The Vendor's management should be praising the good work of the employees, and if there is blatant disrespect coming down from the Company, it is their job to either address it or at least justify to appease their rank and file.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by drieddust on Wednesday October 04, 2017 @07:13AM (#15399639)
I completely agree with you and I am not sour about it at all. In corporate environment everyone works for their self interest and as vendor we are happy if we are getting paid.

I was just calling out the passive aggressive parent comment.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by throwaway1 on Wednesday October 04, 2017 @08:19AM (#15399919)
Without looking it up, I’ll throw my chips on the table and claim that you would like to just blame offshoring for any problem without providing any substantive proof.

If there was a vendor involved - Equifax would have already jumped on that fact and blamed the vendor. They would have already played the oh-we-had-a-bad-vendor-and-fired-them-immediately game by now.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by Chris2048 on Wednesday October 04, 2017 @09:28AM (#15400281)
why would they? they hired the vendor, they'd be still to blame.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by greedy_buffer on Tuesday October 03, 2017 @10:30PM (#15397870)
Maybe. The separate domain might be explained by lack of trust in their PR company though. See Krebs' article: https://krebsonsecurity.com/2017/09/equifax-breach-response-...
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by smt88 on Wednesday October 04, 2017 @08:51AM (#15400069)
Their executives were incredibly incompetent. Whether your people are offshore or not, a competent leader knows to tell them to do things properly and knows enough to verify the basics. None of that was done.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by mavelikara on Tuesday October 03, 2017 @09:14PM (#15397596)
Offshore or outsource?
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by eli on Tuesday October 03, 2017 @09:09PM (#15397576)
I doubt there's a well considered plan here. Much more likely the people setting up the site simply didn't know better and/or the people who know technology aren't in decision making roles.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by rconti on Tuesday October 03, 2017 @06:32PM (#15396765)
Right. I think it's code for "I think domain means website, and our technical folks said our existing corp site didn't have the capacity, so we told them to setup a 'completely separate site'".
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by brandnewlow on Tuesday October 03, 2017 @06:39PM (#15396811)
Also maybe "Our marketing folks want all the angry links to point to a separate domain we don't care aboout vs. our main web site"
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by mrkurt on Tuesday October 03, 2017 @06:51PM (#15396878)
This is PR recommendation #1 when you get breached.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by mikekij on Tuesday October 03, 2017 @06:54PM (#15396908)
^ This. SEO basically.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by KGIII on Tuesday October 03, 2017 @07:44PM (#15397185)
It strikes me more as a move suggested by a reputation management company, though they may have in-house specialists. While usually, and intentionally, behind the scenes, reputation management companies are often involved in things whee there is massive public outcry.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by smsm42 on Tuesday October 03, 2017 @09:02PM (#15397550)
That seems to be indication that decision process there is as broken as security process. Either they did not have a professional that could explain the management why the claim above is baloney and what are the solutions to make it work, or that professional wasn't consulted, or his opinion was dismissed by the management. In any case, the symphony of fail continues.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by wglb on Tuesday October 03, 2017 @07:19PM (#15397048)
Seems to me to be dead simple. One dns entry for equifax.com, another pointing off to different hardware for equisecuritybreach.equifax.com. Nothing fancy at all. Make the page have a different look and feel.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by speedplane on Wednesday October 04, 2017 @05:53AM (#15399300)
A ten-year-old can do it on godaddy in ten minutes.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by austenallred on Tuesday October 03, 2017 @06:35PM (#15396785)
Ya, that solution alone says a lot about the technical decision-making taking place.

Especially given that random numbers input to the site returned that data had been compromised.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by ComodoHacker on Wednesday October 04, 2017 @02:33AM (#15398657)
>the company's main domain was not architected to process the enormous traffic

I understand all the sarcasm expressed here, but this actually may be true if they run their own DNS service. Subdomain isn't a solution in this case, but separate domain is.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by Xylakant on Wednesday October 04, 2017 @03:57AM (#15398929)
I fail to see why DNS would be an issue. Set a sufficiently large TTL and you should see almost no queries hit your DNS servers once intermediate caches have seen the domain.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by ComodoHacker on Wednesday October 04, 2017 @04:05AM (#15398967)
With this amount of traffic you have to load-balance, so you can't just set large TTL.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by Xylakant on Wednesday October 04, 2017 @04:53AM (#15399104)
Look, you could just set the new subdomain as a cname with a large TTL and then handle that a-record via a different provider if you really need to. You could also choose to delegate the whole subdomain. Also, load-balancing via multiple a-records does not at all depend on the TTL. DNS is really the easiest part to handle here. Internal policy might prevent delegation, but that’s not a technical problem.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by ComodoHacker on Wednesday October 04, 2017 @05:08AM (#15399145)
How can I handle a subdomain with a different provider while handling the whole zone myself? I'm not an expert in DNS, so really curious.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by Xylakant on Wednesday October 04, 2017 @05:19AM (#15399193)
Set an NS record for the subdomain on the parent domain.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by ComodoHacker on Wednesday October 04, 2017 @05:39AM (#15399249)
Is it cached the same as A records?
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by Xylakant on Wednesday October 04, 2017 @05:41AM (#15399255)
It’s cached according to the TTL you assign it, though it would be common to give it a high TTL.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by azinman2 on Wednesday October 04, 2017 @04:35AM (#15399048)
But load balancing also applies to their new domain as well. Why would you need a separate hostname?
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by speedplane on Wednesday October 04, 2017 @05:52AM (#15399296)
If true, it begs a question as to why. Why does equifax need to be a DNS expert? There are so many inexpensive DNS solutions that work for huge sites... far cheaper than hiring one developer.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by benmmurphy on Wednesday October 04, 2017 @07:21AM (#15399673)
from a security point of view it does kind of make sense to have non-trusted content hosted under a separate domain. so if they were using a third party to host the breach page it may have been risky to have it hosted under the .equifax.com domain. this is why you have .github.io and googleusercontent domains, etc. though, probably the risk from confusing users is worse than the risk from the third party playing silly games with cookies in this case.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by 0xbear on Wednesday October 04, 2017 @12:27AM (#15398252)
On the positive side, their chief security officer can compose one heck of a musical composition.
Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by Mouse47 on Tuesday October 03, 2017 @07:57PM (#15397258)
Not me :(

I'm just a .NET developer, I have no idea what my code runs on.

Re:Fresh Horrors from Equifax CEO Richard Smith's Congressio... by nameless912 on Thursday October 05, 2017 @12:09AM (#15406640)
Assuming you're serious, get on that my dude! All the best developers I know have a solid mind for ops; operation of your application should inform its design.