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Re:Reported difficulties getting help on Equifax's phone lines by voiper1 on Wednesday September 13, 2017 @02:16PM (#15241013)
TL;DR: Equifax phone lines unhelpful for anything.

Suggestion, from https://www.reddit.com/r/personalfinance/comments/6yv4gb/off...

If you do nothing else, place an initial 90 day fraud alert on your file. This is free and will require lenders to contact you if someone (including yourself) tries to apply for credit. Government info. You only have to do this with one bureau in order for the alert to be placed on all three, and it should take less than 5 minutes:

Equifax https://www.alerts.equifax.com/AutoFraud_Online/jsp/fraudAle...

Experian https://www.experian.com/fraud/center.html

Transunion https://www.transunion.com/fraud-victim-resource/place-fraud...

Re:Reported difficulties getting help on Equifax's phone lines by pkulak on Wednesday September 13, 2017 @02:49PM (#15241366)
Just 90 days? I'd rather freeze my credit. I already bought a house and a car. I'm done with needing credit for the foreseeable future. Freezing all 4 accounts (including Innovis, which actually seems like the most competent of the bunch) is the ticket for me.

https://www.experian.com/ncaconline/freeze

https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo...

https://freeze.transunion.com/sf/securityFreeze/landingPage....

https://www.innovis.com/securityFreeze/index

Re:Reported difficulties getting help on Equifax's phone lines by scrumper on Wednesday September 13, 2017 @03:44PM (#15241881)
Experian link just provides a grey page saying "Loading"

Equifax link is dated 2008 and hijacks the back button (wtf)

TU is an account creation page

I've never heard of Innovis :)

Which is not snark at you for posting these links, just a sad commentary on these important pages.

Re:Reported difficulties getting help on Equifax's phone lines by Haul4ss on Wednesday September 13, 2017 @04:17PM (#15242173)
Innovis is usually an intermediary for financial institutions to check all three of your reports. If you've ever seen a hard check on your credit report from CBCINNOVIS, it's them. They're not one of the "big three", they're sort of a 0.5.

The other sites are practically being DDoS'd by people trying to freeze their credit. Glad I did mine before it became a fad. :)

Re:Reported difficulties getting help on Equifax's phone lines by scrumper on Thursday September 14, 2017 @09:55AM (#15247999)
Ah thanks. I haven't ever seen that.

Curious whether there will be a measurable impact on new credit approvals as a result of this apparent mass freezing. Equifax's breach leading to second order effect of retail credit gumming up would piss off Equifax's actual clients in a big way.

Re:Reported difficulties getting help on Equifax's phone lines by sean2 on Wednesday September 13, 2017 @03:19PM (#15241644)
This is great advice and appears to be a good thing to do, but I just feel weird giving equifax money to protect me from fallout of their data breach. It feels like I'm rewarding them for losing my data.

I bet millions of Americans, who are suddenly aware of their vulnerability to credit fraud and learning about these options, are paying for requests and freezes.

Re:Reported difficulties getting help on Equifax's phone lines by mildavw on Wednesday September 13, 2017 @05:24PM (#15242835)
Yeah, it bugs me too. What about letting "natural consequences" befall Equifax (or rather its customers)?

I take no action now. Scammer gets a $10k loan from BigBank using my info. I get the bill and report it as fraud. Write a few letters to clear it up (http://www.kalzumeus.com/2017/09/09/identity-theft-credit-re...). BigBank will be out $10k and is now motivated to figure out a better way to make loans.

Re:Reported difficulties getting help on Equifax's phone lines by PaulHoule on Wednesday September 13, 2017 @08:42PM (#15244054)
Maybe that big bank should decide not to get credit reports from Equifax and not to send them data. It would be a way to show that self-regulation works before the government forces their hand.
Re:Reported difficulties getting help on Equifax's phone lines by cag_ii on Wednesday September 13, 2017 @06:51PM (#15243476)
I believe Equifax dropped the credit freeze charge due to the backlash [0]. The other reporting agencies may still charge however.

[0] https://www.nytimes.com/2017/09/12/your-money/equifax-fee-wa...

Re:Reported difficulties getting help on Equifax's phone lines by cr0sh on Wednesday September 13, 2017 @06:47PM (#15243455)
It didn't cost me anything to do a freeze with equifax; but I have heard of others paying. I am wondering if they only do it for free on those affected by the "hack"?

For the others, I had to pay - Transunion and Experian - $5.00 each; ChexSystems and Innovis were free also.

Re:Reported difficulties getting help on Equifax's phone lines by njarboe on Wednesday September 13, 2017 @04:00PM (#15242028)
Yup. P/E of Equifax way up next quarter.
Re:Reported difficulties getting help on Equifax's phone lines by vlunkr on Wednesday September 13, 2017 @02:52PM (#15241401)
They did say "if nothing else". Implying that you should do more. I got the 90 alert, it takes literally 2 minutes so it's a great first step.
Re:Reported difficulties getting help on Equifax's phone lines by rrauenza on Wednesday September 13, 2017 @02:58PM (#15241457)
Now we just need a service like letsencrypt and a cron job that just resubmits that form every 60 days.
Re:Reported difficulties getting help on Equifax's phone lines by tonyztan on Wednesday September 13, 2017 @09:33PM (#15244332)
That would be an interesting idea... Except then the service provider would essentially have a database of names, SSNs, and addresses... I think we all know what could happen next. :(
Re:Reported difficulties getting help on Equifax's phone lines by cr0sh on Wednesday September 13, 2017 @06:44PM (#15243431)
Re:Reported difficulties getting help on Equifax's phone lines by js2 on Wednesday September 13, 2017 @04:26PM (#15242250)
Re:Reported difficulties getting help on Equifax's phone lines by rrauenza on Wednesday September 13, 2017 @02:37PM (#15241242)
So ... what happens if I list myself as Active Duty? They also have a 7 year extended plan.

http://www.equifax.com/credit/fraud-alerts/&

3 Main Types of Alerts and Length of Effectiveness:

  Initial Fraud Alert: 90 days
  Active Duty Alert: 1 year
  Extended Fraud Alert: 7 years
Extended Fraud Alert Request Form

To place an extended fraud alert on your credit file please send to Equifax – via Fax or US Mail - a valid police report, law enforcement agency report, or US Postal service report that allege mail theft. In addition, please provide a photocopy of one item from each of the categories below in order to verify your identification and address. The item you select from the identity category must contain your Social Security number and the item you select from the address category must contain your current mailing address.

Why do I need a police report when I have every major newspaper supporting my case?

Re:Reported difficulties getting help on Equifax's phone lines by rebuilder on Wednesday September 13, 2017 @02:57PM (#15241445)
Extended alert seems to apply only in cases of mail theft. Completely different from a massive on-line data breach, of course.
Re:Reported difficulties getting help on Equifax's phone lines by rrauenza on Wednesday September 13, 2017 @06:44PM (#15243432)
I think I should submit the form and include a copy of the articles on the New York Times, Los Angeles Times, Washington Post, Bloomberg, Wall Street Journal, ...
Re:Reported difficulties getting help on Equifax's phone lines by bdibs on Wednesday September 13, 2017 @02:52PM (#15241399)
Active Duty means Active Duty in the military, so I'm assuming they'd require some documentation.
Re:Reported difficulties getting help on Equifax's phone lines by rrauenza on Wednesday September 13, 2017 @02:56PM (#15241443)
I doubt it.

On the other hand, the US Military does not take lightly misrepresentation of serving...

Re:Reported difficulties getting help on Equifax's phone lines by samfriedman on Wednesday September 13, 2017 @04:37PM (#15242368)
Someone on reddit [0] seems to have signed up for that option accidentally, so it would appear they don't require any documentation.

[0] https://www.reddit.com/r/personalfinance/comments/6zrwdd/soo...

Re:Reported difficulties getting help on Equifax's phone lines by e40 on Wednesday September 13, 2017 @05:08PM (#15242699)
I did, too. Didn't ask for anything.
Re:Reported difficulties getting help on Equifax's phone lines by Animats on Wednesday September 13, 2017 @03:45PM (#15241907)
That reflects some provisions of the Soldiers and Sailors Relief Act, which limits what debt collectors and landlords can do when someone is called to serve. Interest rates on loans are reduced to 6%. Debt collection efforts are restricted. That law is from 1940, and is written with the assumption that creditors, too, must support the war effort.
Re:Reported difficulties getting help on Equifax's phone lines by pmarreck on Wednesday September 13, 2017 @02:55PM (#15241427)
We're learning that making reasonable assumptions about Equifax is a shot in the dark at best. I wouldn't assume a damn thing with them at this point
Re:Reported difficulties getting help on Equifax's phone lines by trapperkeeper74 on Wednesday September 13, 2017 @03:35PM (#15241798)
IANAL: Claiming active duty when not maybe subject to prosecution under the Stolen Valor Act and/or various types of fraud.
Re:Reported difficulties getting help on Equifax's phone lines by g051051 on Wednesday September 13, 2017 @02:25PM (#15241119)
Yeah, I just tried to add this via the Equifax link, entered all of my info, and got an instant "the system is down" error.

Edit: Experian displays a grey screen that says "Loading"

Edit: TransUnion requires I set up an account.

Re:Reported difficulties getting help on Equifax's phone lines by craftyguy on Wednesday September 13, 2017 @02:56PM (#15241434)
Experian ultimately directs you to this form, which you have to print out, fill in, and snail mail: https://www.experian.com/fraud/form-extended-fraud-victim-al...
Re:Reported difficulties getting help on Equifax's phone lines by m3rc on Wednesday September 13, 2017 @02:37PM (#15241244)
TransUnion broke on the second to last step of setting up an account for me. "Technical difficulties" message.
Re:Reported difficulties getting help on Equifax's phone lines by rrauenza on Wednesday September 13, 2017 @02:59PM (#15241464)
I got the error as well. Refreshing resubmitted the form and eventually worked.
Re:Reported difficulties getting help on Equifax's phone lines by lightbyte on Wednesday September 13, 2017 @02:31PM (#15241182)
For what it's worth, the Equifax link is now working and I was able to place the alert. Experian still is displaying the grey "Loading" page.
Re:Reported difficulties getting help on Equifax's phone lines by craftyguy on Wednesday September 13, 2017 @03:00PM (#15241478)
Equifax link isn't working for me.. After filling in the form and hitting submit, I am presented with a very convenient (for them:

Our system is currently unavailable

We are currently unable to add initial 90 day fraud alert or active duty alert to credit file online. Please try again later or click here to print a request form. If you need to install Adobe Acrobat click here

Re:Reported difficulties getting help on Equifax's phone lines by theEXTORTCIST on Wednesday September 13, 2017 @03:37PM (#15241817)
plot twist: active breach investigation on going with all 3 majors
Re:Reported difficulties getting help on Equifax's phone lines by jmcgough on Wednesday September 13, 2017 @02:58PM (#15241462)
I'm having issues with it, seems to be working intermittently.
Re:Reported difficulties getting help on Equifax's phone lines by yadongwen on Wednesday September 13, 2017 @02:34PM (#15241216)
None of the 3 links work for me. How difficult to save data from a form? I'm appalled by the technical capabilities of these crucial service providers..
Re:Reported difficulties getting help on Equifax's phone lines by erentz on Wednesday September 13, 2017 @02:57PM (#15241452)
They very clearly don't want these forms to work. All three fail for me too. Equifax fails with "Additional Information Required" and gives me a PDF form to mail in that has the exact same fields that I've already provided. Experian is stuck on a loading screen. And Transunion says it's unable to process my request based on the information provided.
Re:Reported difficulties getting help on Equifax's phone lines by heifer2822 on Wednesday September 13, 2017 @02:43PM (#15241306)
Yeah, I tried that advice yesterday and none of the links work. They just give some error after you fill them out.
Re:Reported difficulties getting help on Equifax's phone lines by jalayir on Wednesday September 13, 2017 @03:11PM (#15241573)
Equifax worked, the other two failed for me
Re:Reported difficulties getting help on Equifax's phone lines by MJR on Wednesday September 13, 2017 @02:28PM (#15241155)
Hopefully saving people some time - Equifax is "unable to process" online requests - which they tell you after your submit the form. And Transunion's website for fraud alerts is currently "temporarily unavailable".
Re:Reported difficulties getting help on Equifax's phone lines by patcheudor on Wednesday September 13, 2017 @09:10PM (#15244206)
At least thanks to this, there's no need to even check and see if their mobile app still works:

https://www.linkedin.com/pulse/settling-score-taking-down-eq...

Re:Reported difficulties getting help on Equifax's phone lines by lightbyte on Wednesday September 13, 2017 @02:32PM (#15241189)
Equifax processed my request OK and gave me a confirmation #. I'd suggest trying again.
Re:Reported difficulties getting help on Equifax's phone lines by jimktrains2 on Wednesday September 13, 2017 @03:11PM (#15241570)
Equifax gave me "Our system is currently unavailable".
Re:Reported difficulties getting help on Equifax's phone lines by NearAP on Wednesday September 13, 2017 @03:10PM (#15241565)
I was able to setup a 90 day alert with Transunion using the link you provided. It was a breeze to do so. However I noticed that even though I was already signed in to Transunion website, I had to sign in again.

The other thing I found confusing was that the website for doing this was different from the core Transunion website which was also different for Transunion's TrueIdentity website.

Overall, it's simply been confusing trying to figure out what steps to take and where/how to do them to abate negative effects of this data breach. It feels 'weird'/frustrating spending this amount of time/effort to fix issues which are due to someone else's laxity and when it seems like the responsible party is not doing as much but then I guess this is one sure and hard way to learn the lesson - you can't control what happens to you but you can control how you react to things.

Re:Reported difficulties getting help on Equifax's phone lines by post_break on Wednesday September 13, 2017 @02:31PM (#15241181)
Transunion isn't working. The automated phone line sends you to a disconnected number. Enabling a freeze online with them does not work and 404's.
Re:Reported difficulties getting help on Equifax's phone lines by rhizome on Wednesday September 13, 2017 @02:59PM (#15241467)
It may be time to start calling Senators.
Re:Reported difficulties getting help on Equifax's phone lines by bigmattystyles on Wednesday September 13, 2017 @03:17PM (#15241625)
Good one!
Re:Reported difficulties getting help on Equifax's phone lines by TaylorGood on Wednesday September 13, 2017 @03:26PM (#15241705)
Same issue after entering personal info on application.

These credit agencies have shown how archaic they're operating..

Re:Reported difficulties getting help on Equifax's phone lines by CrendKing on Wednesday September 13, 2017 @05:57PM (#15243114)
If I'm a criminal who is going to take advantage of the hacked data, and I know everybody is rushing to do the 90 day fraud alert, I'll wait for 90 days before I take action.

It is better to think from THEIR angle.

Re:Reported difficulties getting help on Equifax's phone lines by okreallywtf on Wednesday September 13, 2017 @03:24PM (#15241690)
I was only able to do transunion and only because I created an account, the others failed numerous times. I hate to do another account giving my information out again but since its likely already compromised whats the worst that could happen?
Re:Reported difficulties getting help on Equifax's phone lines by williw on Wednesday September 13, 2017 @03:51PM (#15241958)
Great! Got a "Our system is currently unavailable" for Equifax. Ridiculous.
Re:Reported difficulties getting help on Equifax's phone lines by KGIII on Wednesday September 13, 2017 @06:56PM (#15243504)
I am not justifying this, but I suspect they are putting out fires and being hammered with loads of traffic.

I kinda feel sorry for the people in the trenches who had nothing to do with this. So much overtime and stress.

Anyhow, this doesn't excuse them, nor absolve them. I'm not sure if I'd have the moral fortitude to quit, where I just a peon there.

Re:Reported difficulties getting help on Equifax's phone lines by leeoniya on Wednesday September 13, 2017 @02:39PM (#15241258)
if none of us sign up for this and then flood the 3 CRAs with real identity fraud incidents, then perhaps they will take things more seriously in the future.