1) determine the email pattern for gm employees, usually it is something like [email protected] 2) find the head of every major department related to my issue as well as the CEO and add their addresses to an email 3)provide documentation of all attempts to correct the issue and if you use outlook, request read receipts just to be 'that person', send an email highlighting your multiple attempts to correct this, how you are willing to escalate it to x,,y, or z. Media, government agency, etc. if it is not dealt with appropriately. 4) success
I've received gift cards, emails from CEO's apologizing, finally got removed (after 6 months of emails to regular staff trying to stop it) from an automated Dell email invoicing the wrong company, etc.
It can be fun too though, like when someone signs up for a dating site with your email and you can login to what is effectively your account.
I had the same problem as you with a large bank... kept getting emails with someone else's balance in them. I kept responding and trying to get the bank's attention, but nothing. Eventually I tweeted at them publicly with a description of the problem and that got them to clear it up pretty quickly. ;)
Is this a widespread issue with Gmail?
There are companies that have been emailing me contracts for years now. I've gotten multiple divorce records, tax returns, all sorts of confidential information. I guess that's what all those legal disclaimers in the footer are for, because someone could do a ton of damage with the information I've gotten.
(I am not a lawyer.)
Until somebody finally listened to my responses of "These aren't the droids you're looking for", I was privy to lots of intriguing drama.
Sometimes it's funny because people send me Mails trying to recover their account but I tell them to speak to the companies because I have no way of verification that I'm actually turning over something to the right party, so I don't do it.
I have a 7-letter gmail address. Middle initial (I don't use my first name), last name. Every so often I'll get information mailed to me that's supposed to reach Terry Myname in Illinois, Tim Myname in Iowa, Tammy Myname in Florida, Todd Myname in Wisconsin, etc. A lot of times it's just mundane (oooh, I could cancel someone's Bath & Body Works order!) but on occasion it's legal paperwork.
I do at least try to get the important ones sorted out -- I reply with "it appears you're trying to reach [name] in [city] but you've actually reached [me] in [my city]. If you have a phone number for [name], you should give them a call and ask for their correct e-mail address." On occasion that even works :D
I regularly get people applying for loans, who send me A LOT of personal information, because of a typo in a spam mail. Contacting the responsible loan company, who looks pretty fake and shady, didn't lead to any success.
Once had a gentlemen in his 70ies contact me about my profile on a dating site for seniors and get lots of car advertisement addressed to someone with my initials, who sometimes does eBanking, is 40+ years married to a wife whoms father died 3 years ago, etc. etc.
Needless to say, I love mail filters.
A MetLife VP keeps sending me confidential financial stuff. Several other people around the world too, bank stuff, car stuff you name it.
I've stopped trying to "fix" the situations and just mark them as spam and move on.
So, I'm an Australian. We don't have OnStar but I've heard about it via the net. I keep getting emails for 2 different people's OnStar accounts to my Email address... and OnStar won't do anything about it.
I have a pretty short Gmail address because I signed up early (6 characters), and Gmail's autocorrect/fuzzy email receiving means I get emails for all sorts of people that have mistyped their email and mine is "close" to what they typed.
To give you an idea of how bad this OnStar situation is:
- The emails have all the personal details inside each one. Name, home address, car make/model and various ID/registration details, home phone number, etc.
- It gives me full access to the cars maintenance records via monthly emails with EVERYTHING in the email relating to the car, INCLUDING LETTING ME EDIT IT via a link.
- It gives me a link directly to their OnStar account, and the password is the persons postcode, WHICH IS IN THE EMAIL. There's quicklinks to access the full account, change vehicle details, remotely access various aspects of the vehicle's features, etc.
- I can send directions to their GPS from my browser, which comes up on their screen.
- ... lots lots more "could" be done if I was inclined.
I've emailed OnStar support about it a few times, they don't reply. The closest I get to any form of reply is an automatic message telling me to call them on a "toll free number" (not free for me to call from here!)
PS, Mr Buchner, your 'tires' on your GMC Terrain are low and your oil needs changing urgently. It's overdue by months.