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A comment on Apple Shifts from Genius Bars to Genius Groves, Hoping Patrons Linger. Parent comment

Re:Apple Shifts from Genius Bars to Genius Groves, Hoping Pa... by JumpCrisscross on Saturday May 21, 2016 @10:58AM (#11744864)
> even if you have an appointment, you have to wait

Am I the only one who finds this vain and disrespectful? I'm on time to my meetings. I'm on time to dinner after boozy brunch. Yet Apple can't help but overcommit when I take the time to schedule with them?

Go ahead and charge me a $20 cancellation fee for a "premium appointment". But don't present your brand with all the poise and discipline of a teen Hollywood wannabe.

[ Parent | on HN ]
Re:Apple Shifts from Genius Bars to Genius Groves, Hoping Pa... by pkaye on Saturday May 21, 2016 @03:35PM (#11745859)
Do you think they can estimate ahead of time how long each appointment will take?
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Re:Apple Shifts from Genius Bars to Genius Groves, Hoping Pa... by ryanlol on Sunday May 22, 2016 @08:04AM (#11748260)
Accurately enough, yes. As long as they go over the actual time it takes, everything is fine.
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Re:Apple Shifts from Genius Bars to Genius Groves, Hoping Pa... by lostlogin on Sunday May 22, 2016 @03:46AM (#11747705)
"Your call is important to us, you are seventh in the queue and the call will be answered in 41 minutes to 1 hour." Yeah, no it won't.
[ Parent | on HN ]