You should never base your opinion on _who_ says stuff, that's childish. It's the content of the message that matters.
It's worth chewing on the juxtaposition, just to examine your own assumptions.
If the polling is taken at face value [0], the public would like to control Apple, whereas people who know tech are against such regulation.
Both situations are similar - industry autonomy versus unwashed public opinion. All lobbing has this same tension - the entities that stand to profit from something inevitable are the ones who understand it best. Feeling differently about each instance isn't hypocritical, it just means you should ponder the nuances for why.
[0] Modulo leading questions, framing, etc. I, for one, don't have a hard time believing the polls are roughly accurate. Groups of people are hysterical ugly creatures, led simply by scaremongering media.
I'm not American, but how is this different from the demands imposed by CALEA? If the platform did not support wire taps, you would have to put in work on a feature which wasn't there to add wire tap capabilities.
public opinion is useless. the US is a country of laws, not men (people)
The government should be able to look at data on Americans'
smart phones in order to protect against terror threats.
The presence or absence of a warrant is conspicuously absent. That question is carefully engineered to get a specific answer.
[1] People have been trying to discount this survey asserting that those polled just don't get it. But support for the FBI's position holds across age groups (even folks 18-29), extends to highly educated people (those with post-grad educations), and is similar whether or not people have heard a lot or a little about the issue.