Uber Is Taking Millions of Manhattan Rides Away from Taxis

Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by bko on Wednesday October 14, 2015 @03:28PM (#10388812)

I don't think cabbies are rude because they are not paid well. I think they're rude because they aren't held accountable for their rudeness and before Uber, there was no meaningful competition. If an Uber driver is rude and got a negative review, in the current system, he would probably be let go rather promptly. It could be that Uber will have to lower the minimum acceptable rating in order to keep enough drivers, but with a system of accountability (rating system) rudeness will be discouraged.

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Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by Disruptive_Dave on Wednesday October 14, 2015 @03:45PM (#10388932)

This. As an NYC resident, this and this. Even beyond the review/star system, from what I understand Uber sets expectations of cleanliness and friendliness and general professionalism. I don't think the taxi industry ever started with these base expectations. It's a good start.

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Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by foobarian on Wednesday October 14, 2015 @08:41PM (#10390579)

You know, I don't even care if they are rude. The UX is sooo much better that it's laughable:

1) No communication problems telling the driver where you are going. If you or they don't speak English, that's fine

2) No tipping.

3) No cash/form of payment shenanigans

4) ETA and location information in near real-time

5) No hailing--great if you are an introverted person/don't know how to whistle like a truck driver/etc.

Honestly, if the taxi industry adopted that dispatch system I would have no problem using it. Uber should do enterprise licensing for "Uber For Cities" so they can finally run their taxicab operations properly.

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Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by dominotw on Wednesday October 14, 2015 @03:34PM (#10388857)

> I think they're rude because they aren't held accountable for their rudeness

In chicago you can call 311 but you have to register a case and show up in the court on the hearing date.

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Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by jchendy on Wednesday October 14, 2015 @05:51PM (#10389788)

Chicago has a rudeness court?

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Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by TDL on Wednesday October 14, 2015 @07:30PM (#10390272)

You have to fill out an affidavit after making a complaint with the Department of Business Affairs and Consumer Protection in Chicago.

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Re:Uber Is Taking Millions of Manhattan Rides Away from Taxis by bunderbunder on Wednesday October 14, 2015 @08:04PM (#10390425)

There are a lot of rules of conduct cab drivers are required by law to follow in Chicago. Stuff like, they can't harass you for cash if you want to pay with a credit card.

You can't really complain about general rudeness, but most usually the really rude behavior breaks at least a couple rules.

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